Joselito Zamuco

I am an experienced Customer Service Representative in the freight forwarding industry, with a strong background in managing end-to-end shipment processes across air, sea, and land transport. I have handled booking coordination, documentation (B/L, AWB, commercial invoices, packing lists), customs clearance support, and real-time shipment tracking to ensure timely delivery.

In my role, I served as the main point of contact for clients, overseas agents, carriers, and internal operations teams—providing proactive updates, resolving delays, managing rate inquiries, and handling claims efficiently. I understand the importance of accuracy, compliance, and strong communication in global trade.

My strengths include problem-solving under pressure, attention to detail in documentation, and maintaining high customer satisfaction by ensuring smooth coordination throughout the shipping lifecycle.

I am passionate about playing guitar, playing basketball, and cooking, and each of these hobbies has helped me develop valuable skills that I bring into the workplace.

Playing Guitar has strengthened my discipline, patience, and creativity. Learning and practicing music requires consistency and attention to detail, which translates into my ability to stay focused and continuously improve in my professional role. It has also boosted my confidence and presentation skills.

Playing Basketball has enhanced my teamwork, communication, and leadership abilities. Being part of a team has taught me how to collaborate effectively, adapt quickly to changing situations, and stay goal-oriented—especially under pressure. It also reflects my competitive spirit and commitment to achieving results.

Cooking has developed my time management, organization, and problem-solving skills. Preparing meals requires planning, multitasking, and precision—qualities that are essential in fast-paced work environments. It also shows creativity and the ability to follow processes carefully.