Joselina Cortez
Clark, Pampanga
Summary
Professional administrative specialist ready to enhance operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication. Always be ready to take on challenging assignments, help others, and exceed expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Virtual Assistant for Personal and Commercial lines
Office Beacon (Philippines), Inc.
08.2022 - Current
- Performed Certificate of Insurance, Evidence of Insurance, Evidence of Property Insurance, Policy Checking, Process Mortgage Change, Process Policy Changes in carriers such as Progressive, Hartford, Mercury, Claims, pull-out of declaration pages in carriers, and well known in insurance tools such as AMS360 and Applied EPIC.
- Performed administrative tasks, document management, and report development for inter-departmental use.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Updated client correspondence files and noted additions in file index.
- Worked with tireless drive and determination to complete administration tasks promptly and accurately.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Provided day-to-day administrative support, improving overall business efficiency.
- Managed document control duties to reduce errors and maintain accurate records.
Customer Service Representative
Sutherland Global Services
11.2021 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 30 incoming calls per day from customers.
Customer Service Representative
IQor Philippines
03.2020 - 11.2021
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Trader Support Analyst
Supreme88
02.2018 - 01.2020
- Evaluated complex information relating to sports.
- Kept updated on current developments in Sports
- Used manual and automated methods to calculate odds.
- Created daily market recap information for 20 senior traders at the close of each trading day.
Education
Bachelor of Science in Electronics Engineering - Engineering
Polytechnic University of The Philippines - Bataan
Mariveles, Bataan04-2017
Skills
- Administrative Support
- Correspondence Management
- Documentation and Reporting
- Faxing Documents
- Mail Management
- Insurance Eligibility Verifications
- Insurance Knowledge
- Insurance Processing
- Organization and Efficiency
- Administrative Operations
- Back Office Operations
- Data Entry
- Microsoft Outlook and Microsoft Teams
- Multitasking and Prioritization
- Tracking Documents
Certification
- Electronics Technician Exam (PASSER), ECT 0014887, 10/01/17
- Programmable Logic Controller, Engr. Mark Kristian R. Manantan, 02/01/17
- Principles of CATV and Internet System, Johnson Monroe, 02/01/17
- Web Page Design, Neal Patrick I. Belamide, 01/01/17
Timeline
Insurance Virtual Assistant for Personal and Commercial lines
Office Beacon (Philippines), Inc.
08.2022 - Current
Customer Service Representative
Sutherland Global Services
11.2021 - 08.2022
Customer Service Representative
IQor Philippines
03.2020 - 11.2021
Trader Support Analyst
Supreme88
02.2018 - 01.2020
Bachelor of Science in Electronics Engineering - Engineering
Polytechnic University of The Philippines - Bataan
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