Jose Jasper Laserna

• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
• Collaborated with executive leadership on strategic planning initiatives to drive business growth.
• Developed comprehensive training programs for staff, enhancing team performance and skill sets.
• Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
• Improved overall productivity with the introduction of innovative process improvement initiatives.
• Led cross-functional teams to achieve company goals, fostering collaboration and communication.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

• Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
• Interacted with customers under supervision to support operational objectives.
• Supported departmental tasks to increase understanding of industry processes.
• Developed strong working relationships with trainees, fostering a supportive learning environment.

Focuses on learning and development in an entry-level position or on-the-job training in House Keeping, Front Office and Food and beverage Department.

• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Attended training courses to build understanding of processes, techniques, and industry.
• Learned new materials, processes, and programs quickly.