JOSE HUMBERTO GABRIEL
Quezon City, Metro Manila
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Account Manager
Signal + Power
02.2024 - Current
- Quoted pricing to maintain healthy profit margins.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Established and managed supplier and vendor relationships.
- Processed customer orders in line with established policies and procedures.
- Communicated with customers to address order inquiries, changes and cancellations.
Operations Manager
Global Energy
01.2023 - 09.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Operations Manager /Executive Assistant to the CEO
BlueSky Energy LLC
06.2022 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Assistant Project Manager / Appointment Setter
AladdinB2B
09.2021 - 09.2022
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Partnered with project team members to identify and quickly address problems.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Developed and maintained project documentation for reliable records.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
Account Manager
LeadRoll
03.2021 - 05.2022
- Managed multiple email marketing projects simultaneously, ensuring timely completion and adherence.
- Managed campaigns for various clients that consistently exceeded sales goals.
Sales Consultant / Account Manager
Moneris Solutions
03.2017 - 02.2021
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Outbound Sales Representative
Results Companies, Manila
06.2015 - 03.2017
- Increased customer interest by developing and implementing effective outbound sales strategies.
- Handled over a hundred outbound sales calls each day using autodialer software.
Customer Care Professional
VXI - American Express
06.2014 - 06.2015
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Solutions Officer, Citi
Business Processing Solutions, Citibank
02.2009 - 04.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Inbound Sales Representative
Sykes
11.2008 - 01.2009
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Increased sales conversion rates, utilizing strong listening skills to identify customer needs and recommend appropriate products.
- Responded to customer inquiries with comprehensive product knowledge, leading to increased customer satisfaction.
OB Sales Representative
Angel City Logistics
09.2008 - 11.2008
- Negotiated favorable contracts with carriers and vendors, securing better rates for clients.
Customer Service/Tech Support Representative
West Contact Services, Cricket Wireless
03.2008 - 09.2008
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Appointment Setter
CTI
06.2007 - 03.2008
- Obtained updated contact information from all subjects and verified data for accuracy.
Education
Bachelor of Science - Accountancy
Philippine Christian University
Manila, PhilippinesSkills
- Detail oriented and strict with policies
- Strong analytical and problem-solving
- Skills with the ability to make well-thought-out decisions
- Quick learner
- Communication
- Collaboration
- Continuous improvements
Timeline
Account Manager
Signal + Power
02.2024 - Current
Operations Manager
Global Energy
01.2023 - 09.2023
Operations Manager /Executive Assistant to the CEO
BlueSky Energy LLC
06.2022 - 01.2023
Assistant Project Manager / Appointment Setter
AladdinB2B
09.2021 - 09.2022
Account Manager
LeadRoll
03.2021 - 05.2022
Sales Consultant / Account Manager
Moneris Solutions
03.2017 - 02.2021
Outbound Sales Representative
Results Companies, Manila
06.2015 - 03.2017
Customer Care Professional
VXI - American Express
06.2014 - 06.2015
Customer Solutions Officer, Citi
Business Processing Solutions, Citibank
02.2009 - 04.2014
Inbound Sales Representative
Sykes
11.2008 - 01.2009
OB Sales Representative
Angel City Logistics
09.2008 - 11.2008
Customer Service/Tech Support Representative
West Contact Services, Cricket Wireless
03.2008 - 09.2008
Appointment Setter
CTI
06.2007 - 03.2008
Bachelor of Science - Accountancy
Philippine Christian University
Similar Profiles
Alexander CothrenAlexander Cothren
Door to Door Salesman at PowerDoor to Door Salesman at Power
JOSE DE JESUS GARCIAJOSE DE JESUS GARCIA
Heavy Equipment Operator/Truck Driver at PowerHeavy Equipment Operator/Truck Driver at Power
Nick AlbérNick Albér
Customer Service Representative at PowerCustomer Service Representative at Power