JOSEFINO SANCHEZ
ASSISTANT MAITRED
METRO MANILA
Summary
Dynamic hospitality professional with fine dining experience at CF Sharp Shipping Agency, excelling in guest relations and complaint resolution. Proven track record in managing reservations and implementing food safety protocols, ensuring optimal customer satisfaction. Adept at training staff and enhancing service quality, fostering a welcoming environment for all guests.
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
31
31
years of professional experience
Work History
ASSISTANT MAITRED
CF Sharp Shipping Agency
04.2003 - 02.2026
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Motivated staff to perform at peak efficiency and quality.
Housekeeper
PARAGON TOWER HOTEL
06.2001 - 06.2002
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Factory Worker
PRIMERA COMMODITIES INC.
11.1994 - 01.2000
- Carefully packaged finished products and prepared for shipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
Education
Bachelor of Science - BACHELOR OF SCIENCE MARINE TRANSPORTATION
PHILIPPINE MERCHANT MARINE SCHOOL
Las Pinas, Metro Manila, Philippines 04.2001 -
BASIC AUTOMOTIVE
IMUS VOCATIONAL AND TECHNICAL SCHOOL
Imus, Province Of Cavite, Philippines1996
High School Diploma -
IMUS ,INSTITUTE
Imus, Province Of Cavite, Philippines 04.2001 -
ANABU II ELEMENTARY SCHOOL
ANABU IMUS CAVITE 04.2001 -
Skills
Fine dining experience
Food safety
Reservation management
Table setting proficiency
Wine pairing
Customer service
Guest complaint resolution
Customer service expertise
Guest relations expertise
Timeline
ASSISTANT MAITRED
CF Sharp Shipping Agency
04.2003 - 02.2026
Housekeeper
PARAGON TOWER HOTEL
06.2001 - 06.2002
Bachelor of Science - BACHELOR OF SCIENCE MARINE TRANSPORTATION
PHILIPPINE MERCHANT MARINE SCHOOL
04.2001 -
High School Diploma -
IMUS ,INSTITUTE
04.2001 -
ANABU II ELEMENTARY SCHOOL
04.2001 -
Factory Worker
PRIMERA COMMODITIES INC.
11.1994 - 01.2000
BASIC AUTOMOTIVE
IMUS VOCATIONAL AND TECHNICAL SCHOOL