JOSEFA MAICA C. RIVERA
Cebu City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Supportware Philippines, Inc.
03.2024 - 06.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Support Ambassador
TDCX (PH) Inc. (formerly Teledirect Telecommerce)
04.2022 - 10.2022
- Provides professional and efficient service to both hosts and guests, handling escalated issues, processing payments, investigating bugs, and ensuring a positive experience for all community members.
- Provide professional and efficient service to hosts and guests requiring it, in addition to responding to escalated issues from internal teams. Process complicated payments and line items including charges, refunds, adjustments, misc credits and payouts.
Customer Service Associate
Exl Service Cebu
10.2019 - 05.2021
- Company Overview: Payflex, Prudential
- Receives inbound call on medical bill
- Provides information to provider about the claim of the patient
- Process reimbursements and death claim
- Payflex, Prudential
Financial Advisor
Philam Life Insurance Company
10.2018 - 05.2021
- Respond to prospective customer queries about financial planning
- Explain the different products of the company to clients according to their needs
- Provide clients with specialist advice on how to manage their money
Customer Service Support, technical support, back end support
Convergys Cebu
05.2013 - 09.2018
- Company Overview: Globe Acount, Intuit, Walmart
- Help customers with billing, plan concern, sales, taxes and payouts
- Process Customers order, check status of order
- Globe Acount, Intuit, Walmart
Education
Elementary - High School -
University of Cebu
01.2010
Doctor of Optometry - Under grad
Southwestern University Cebu
01.2013
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Patient care coordination
- Customer service
- Goal setting
Cellphone Number
09956634155
Personal Information
- Spouse's Name: Joselito B. Rivera Jr.
- Date of Birth: 03/19/93
- Marital Status: Married
Timeline
Patient Care Coordinator
Supportware Philippines, Inc.
03.2024 - 06.2024
Support Ambassador
TDCX (PH) Inc. (formerly Teledirect Telecommerce)
04.2022 - 10.2022
Customer Service Associate
Exl Service Cebu
10.2019 - 05.2021
Financial Advisor
Philam Life Insurance Company
10.2018 - 05.2021
Customer Service Support, technical support, back end support
Convergys Cebu
05.2013 - 09.2018
Doctor of Optometry - Under grad
Southwestern University Cebu
Elementary - High School -
University of Cebu
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