Customer Support Representative
Concentrix and Sitel
- 4 years’ experience.
- AT&T DSL Technical Support
- Ebay Customer Support
JOSEF MARC FELIPE
Virtual Assistant
Baguio City, Province Of Benguet
Summary
Dependable and professional individual with a proven track record of providing administrative, organizational, and customer service support in virtual environments. Proficient in MS Office, Google workspace, Slack, and other productivity tools. Strong communication and problem-solving skills coupled with time management expertise to consistently meet objectives. Experienced in handling customer interactions, resolving issues promptly, and utilizing communication and empathy to build strong customer relationships while maintaining high customer satisfaction and fostering loyalty.
Work History
Subject Matter Expert
Concentrix
- 4 years’ experience. Phone and email support
Coach
Concentrix
- 2-years’ Experience
Team Leader
Concentrix
- 1 years’ Experience
Virtual Assistant
UPHILL VA SOLUTIONS
- Researched listings to support clients' work agendas and projects.
- Sent email inquiries to agents to check availability, schedules, and check necessary requirements. Mediate communication between agents and clients.
- Monitored emails, organized the inbox, and prioritized messages for clients. Streamlined client communication by developing and implementing an efficient email management system, significantly reducing response times.
- Managed electronic filing systems by updating files, maintaining documents, and accurately recording information, including real estate agent information and listing information.
- Prepared Google Sheet presentations and showed them remotely during weekly virtual meetings.
Education
Bachelor of Science - Accountancy
St Louis University
BaguioSkills
- Strong knowledge of Microsoft Office Suite
- Works well under pressure
- Effective verbal communication
- Strong technical computer skills
- Customer service excellence
- Data analysis and reporting
Timeline
Customer Support Representative
Concentrix and Sitel
Subject Matter Expert
Concentrix
Coach
Concentrix
Team Leader
Concentrix
Virtual Assistant
UPHILL VA SOLUTIONS
Bachelor of Science - Accountancy
St Louis University
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