Jose Claudio Esteban
Customer Service Specialist
Rizal
Summary
How fascinating to see a political scientist in the world of customer service! Politics are everywhere; they can be seen in the corners of the world. To bring understanding through the lenses of theories, although generally based solely on interactions. Politics stops when people stop interacting.
Overview
1
1
year of professional experience
Work History
Telephone Operator
Siyam World Maldives
05.2023 - Current
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously. (Main task is for handling calls, all agents are assigned for daily tasks to be carried on for tomorrow's operation).
- Operated switchboard and routed incoming calls to appropriate departments.
- Operated voice and non-voice inquiries and interaction with both internal and external clients.
- Supported customers by managing [40-50] calls per day especially during peak hours and efficiently while maintaining professionalism and upbeat tone
CUSTOMER SERVICE REPRESENTATIVE
Holisto Ltd.
6 2022 - 12.2022
- Provides basic customer service with regard to hotel reservations and inquiries
- Accessible and basic utilization of tools and equipment
- Provides training for both voice and non-voice tasks.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Bachelor of Arts - Political Science
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines 04.2018 - 2022.04
Skills
- Typing Skills
- Typing Speed
- Follow-up skills
- English Proficiency (Spoken and writing)
- Front Desk Operations
- Empathy and patience
Timeline
Telephone Operator
Siyam World Maldives
05.2023 - Current
Bachelor of Arts - Political Science
Polytechnic University of The Philippines
04.2018 - 2022.04
CUSTOMER SERVICE REPRESENTATIVE
Holisto Ltd.
6 2022 - 12.2022
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