Jose Benjamin Mallari
Customer Service Representative
Tarlac City
Summary
Dedicated and performance-focused professional with 6 years of BPO experience supporting customer service and account management operations. Proven track record of meeting targets while delivering quality service. Brings 6 months of remote experience as a Verification Specialist, ensuring accurate data validation, document review, and compliance adherence. Skilled in multitasking, maintaining confidentiality, and working independently in a remote environment.
Overview
6
6
years of professional experience
1
1
Language
Work History
Verification Specialist
Dental Insurance Verification
08.2025 - 02.2026
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Verified client information by analyzing existing evidence on file.
- Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
- Provided clear explanations of complex processes to clients, ensuring their understanding and satisfaction with our services.
TMOBILE EXPERT
Sutherland Global Services
06.2023 - 04.2025
- We assist customer who has questions about their bill, online access and promotion available on their account. We also explained promotions and offered them to every customer. We always secure our customer satisfaction not only with their phone service but also with the best customer service experience.
Website Support at MetLife
Foundever Philippines Corporation (Formerly known as SITEL)
11.2021 - 04.2023
- We interact with customer to verify their benefits, answer their questions and assist them on navigating the website by accessing their online account.
Customer Service Representative
Sutherland Global Services
10.2019 - 10.2021
- We helped customers to address their concerns, answer their question and assist them with their needs.
Education
High School Graduate -
St. Gerard Academy
Tibag04-2015
Skills
- Insurance verification and eligibility checking
- Patient record management
- Appointment scheduling systems
- Data entry and documentation
- Microsoft Office (Word, Excel, Outlook)
- Email correspondence and professional communication
- Strong attention to detail
- Time management
- Multitasking in fast-paced environments
- Organized and systematic workflow
- Confidentiality and HIPAA awareness
- Filing and document organization
- Clear written and verbal communication
- Customer service and patient relations
- Team collaboration
- Problem-solving
- Conflict resolution
Timeline
Verification Specialist
Dental Insurance Verification
08.2025 - 02.2026
TMOBILE EXPERT
Sutherland Global Services
06.2023 - 04.2025
Website Support at MetLife
Foundever Philippines Corporation (Formerly known as SITEL)
11.2021 - 04.2023
Customer Service Representative
Sutherland Global Services
10.2019 - 10.2021
High School Graduate -
St. Gerard Academy