Jose Basilio V. Teodoro
Quezon City
Summary
Dynamic Customer Relations Manager with a strong work ethic and proven expertise in CRM software at Elite Mentors PH. Enhanced customer satisfaction through effective communication and training initiatives, while mentoring team members to boost productivity. Recognized for attention to detail and adaptability in fast-paced environments, driving continuous improvement in service delivery.
Overview
13
13
years of professional experience
Work History
Customer Relations Manager
Elite Mentors PH
01.2017 - Current
- Assisted in resolving customer inquiries through active listening and effective communication.
- Supported team initiatives to enhance customer satisfaction and streamline service processes.
- Participated in training sessions to learn company policies and customer service best practices.
- Collaborated with colleagues to identify recurring issues and suggest improvements for resolution.
- Maintained accurate records of customer interactions to ensure consistent follow-up and support.
- Engaged with customers via various channels, fostering positive relationships and brand loyalty.
- Adapted quickly to new software tools for tracking customer feedback and service requests.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Collaborated with cross-functional teams to address systemic issues impacting customer experiences.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Created and delivered customized training programs for staff, enhancing their skills in customer service and problem solving.
Trainer / Quality Analyst
Acquire BPO
05.2012 - 01.2016
- Developed and delivered training programs to enhance employee skills and knowledge retention.
- Assessed training needs through surveys and performance evaluations to tailor content effectively.
- Facilitated workshops utilizing various instructional methods to engage diverse learning styles.
- Collaborated with management to align training initiatives with organizational goals and performance metrics.
- Evaluated training effectiveness through feedback mechanisms, ensuring continuous improvement in delivery methods.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Education
MBA -
First City Providential College
San Jose Del Monte, Province Of Bulacan, Philippines10-2026
Associate of Arts - Education
New Era University
Quezon City, Metro Manila, Philippines03-2007
Bachelor of Science - Nursing
New Era University
Quezon City, Metro Manila, Philippines03-2007
Skills
- Strong work ethic
- Attention to detail
- Data Entry
- Excellent English communication skills, both written and verbal
- Ability to work independently and collaboratively in a team environment
- File Maintenance
- Quality assurance
- CRM software proficiency
- Workload management
- Ability to adapt to changing process and technologies
- Training and mentoring
- Financial management
- Positive attitude
Timeline
Customer Relations Manager
Elite Mentors PH
01.2017 - Current
Trainer / Quality Analyst
Acquire BPO
05.2012 - 01.2016
MBA -
First City Providential College
Associate of Arts - Education
New Era University
Bachelor of Science - Nursing
New Era University
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