Jose Ariel Elmedolan
Kapatagan, Lanao Del Norte
Summary
Dynamic professional with a proven track record at Common Living and Teleperformance, enhancing customer satisfaction through expert resolution of complex account issues. Skilled in dispute resolution and workflow optimization, I excel in high-pressure environments, demonstrating exceptional communication and multitasking abilities. My experience has significantly contributed to improved operational efficiency and customer service excellence.
Overview
7
7
years of professional experience
Work History
Member Support Specialist
Common Living
10.2021 - 02.2024
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Deals with requests from tenants such as furnishing copies of leases, and lock-out assistance.
- Coordinates with maintenance technicians to make sure that all property-related issues are addressed.
- Addresses tenants' concerns regarding rent payments, billing disputes, and disputes among tenants.
Administrator
MRSM Realty
11.2020 - 08.2021
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegate tasks effectively to ensure timely project completion without compromising quality.
Account Expert - T-Mobile
Teleperformance
01.2020 - 11.2020
- This role has a sales component where we are to promote new phones and tablets along with their accessories.
- Handles account-related concerns such as billing, payments, and service upgrade
- Support stores that need assistance with customer concerns, such as billing and payments.
Product and Process Trainer
Concentrix
11.2016 - 09.2019
- Delivered robust training courses via classroom.
- Created unique materials to support training programs.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
Education
Bachelor of Science - Civil Engineering
Mindanao State University - IIT
Iligan, Province Of Lanao Del Norte, Philippines03-2005
Skills
- Patience and composure
- Exceptional communication
- Sales support
- Phone etiquette
- Data entry
- Customer support
- Call center experience
- Workflow optimization
- Dispute resolution
- Teamwork
- Problem-solving
- Multitasking
- Computer skills
Timeline
Member Support Specialist
Common Living
10.2021 - 02.2024
Administrator
MRSM Realty
11.2020 - 08.2021
Account Expert - T-Mobile
Teleperformance
01.2020 - 11.2020
Product and Process Trainer
Concentrix
11.2016 - 09.2019
Bachelor of Science - Civil Engineering
Mindanao State University - IIT
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