Jose Angelico S. Villena
PO Box 1942 402 4th Avenue East
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Branch Manager
Bayt Alshatira Restaurant
07.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Assistant Store Manager (OIC)
Domino’s Pizza Philippines Retail Inc.
04.2018 - 07.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Store Manager
Queen Cab 888 Enterprise Corporation
05.2016 - 04.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Development Specialist
Robinsons Retail Holdings, Inc.
05.2013 - 05.2016
- Purchasing the site, carrying out a feasibility assessment, and evaluating the demand for the suggested location.
- Managing newly acquired public and private documents.
- Lease renewal agreement for the retail branches that are about to expire, with a new contract arrangement.
- Keeping track of the client's payment, utility use, and monthly rentals.
Team leader
Consolidated Building Maintenance
05.2005 - 06.2011
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Team member
Philippine Pizza Inc.
07.2004 - 05.2005
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Service Crew
Samantha Foods Center Inc.
11.2002 - 02.2003
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Contributed to the achievement of sales targets through upselling food items when applicable.
Education
Bachelor of Science - Business Administration
Rizal Technological University
Mandaluyong City, Philippines2013
High School Diploma -
Angono National High School
Angono, Province Of Rizal, Philippines2002
Primary -
Tagpos Elementary School
Binangonan, Province Of Rizal, Philippines1998
Skills
- Branch Operations Management
- Customer Service
- Excellent time management skills
- Excellent work ethic
- Team Supervision
- Strong team-builder
- Decision-Making
- Operations Management
Timeline
Branch Manager
Bayt Alshatira Restaurant
07.2021 - Current
Assistant Store Manager (OIC)
Domino’s Pizza Philippines Retail Inc.
04.2018 - 07.2021
Store Manager
Queen Cab 888 Enterprise Corporation
05.2016 - 04.2018
Store Development Specialist
Robinsons Retail Holdings, Inc.
05.2013 - 05.2016
Team leader
Consolidated Building Maintenance
05.2005 - 06.2011
Team member
Philippine Pizza Inc.
07.2004 - 05.2005
Service Crew
Samantha Foods Center Inc.
11.2002 - 02.2003
Bachelor of Science - Business Administration
Rizal Technological University
High School Diploma -
Angono National High School
Primary -
Tagpos Elementary School
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