Jose Alberto Gabriela

• Increased sales revenue by developing and implementing strategic sales plans.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problemsolving.
• Provided first-rate service to all customers and potential customers.
• Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
• Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
• Exceeded sales targets by consistently meeting and surpassing monthly quotas.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.

Do Email, Voice and Chat Interactions

• Adapted quickly to changes in daily tasks or responsibilities as needed, demonstrating flexibility in meeting evolving business needs.
• Provided excellent customer service, leading to high satisfaction ratings from clients on surveys.
• Promoted a positive atmosphere to boost customer loyalty by consistently providing friendly assistance.
• Sent email to customer for order results and statuses
• Multi- role support enhancing capability in email and chats with phone calls
• Adhere staff documentation for order results

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
• Contributed to company revenue growth by identifying potential billing errors and preventing revenue leakage.
• Coordinated with intermediate parties to obtain payments and resolve issues.
• Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
• Ensured accurate recordkeeping by maintaining up-to-date customer account information in the database.
• Reviewed and solved account and billing discrepancies.
• Reconciled accounts receivable to general ledger.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.