JOSE VILLAMOR CAGUIAT JR.
ACCOUNTING/ SALES/MEDICAL BILLING / CSR
Angeles City
Summary
Accounting Associate handling overdue-account outreach, payment discussions, and collections reporting for customer accounts. Coordinates inbound and outbound calls, explains financial assistance options, and prepares progress updates for management. Supports collection follow-up with clear documentation and steady account communication.
Overview
1
1
Certification
9
9
years of professional experience
Work History
ACCOUNTING ASSOCIATES
Cloudstaff Modern Workforce
05.2022 - 02.2026
- IB and OB call with the patient and discuss their overdue payments.
- Providing Information about Financial Assistance
- Prepare and present reports on collection activities and progress
- Medical Billing - Current and Past Due Accounts
- Generated invoices upon receipt of billing information and tracked collection progress.
Medical Field - Sales and Codings
Transparent BPO
08.2020 - 05.2022
- Making current customers feel valued provides a good foundation for future sales.
- Generating new business by contacting people about their company’s products and services
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Fraud Specialist / RTA / CSR
Concentrix
04.2019 - 01.2020
- Responsible in solving Fraud problems of Capital One Card Holders.
- Monitoring Agents Logins
- Documenting agent’s leave of absence, Etc
Collections Account Manager
IQOR
02.2017 - 02.2019
- Contact client and discuss their overdue payments.
- Investigate historical data for debts and bills
- Prepare and present reports on collection activities and progress
- Managed collections strategies to optimize recovery rates and reduce outstanding debt.
- Trained and mentored team members on effective collection techniques and compliance standards.
Education
Bachelor of Science - Accountancy
Montessori Professional College
05-2012
Skills
Collections/Billing
Customer Service
Project Management
Accounts receivable
Billing workflows
Collection software
Promise-to-pay tracking
Dispute resolution
Payment follow-up
Report preparation
Escalation management
Process improvement
Compliance reporting
Team leadership
Performance coaching
Certification
Bookkeeping NC III
Timeline
ACCOUNTING ASSOCIATES
Cloudstaff Modern Workforce
05.2022 - 02.2026
Medical Field - Sales and Codings
Transparent BPO
08.2020 - 05.2022
Fraud Specialist / RTA / CSR
Concentrix
04.2019 - 01.2020
Collections Account Manager
IQOR
02.2017 - 02.2019
Bachelor of Science - Accountancy
Montessori Professional College
AWARDS RECEIVED
Top Performer of the Year TBPO AWARD - 2021, Most Outstanding Employee of the Year, Concentrix Clark (2019), Best Team Leader for the month of August, IQOR (2018), Most Valuable Employee of the Year , IQOR (2017)