Jose Sia
Manager - APAC Operations
Las Pinas City
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Manager - APAC Operations
HireRight
07.2023 - Current
- Manage APAC, AUNZ and India fulfillment operations, enhancing BPO vendor performance and ensuring stringent adherence to SLAs, productivity benchmarks, capacity, and regulatory compliance.
- Championed SLA compliance across Partner BPOs, guaranteeing consistent service quality and performance.
- Amplified vendor productivity and capacity, implementing robust processes for scalable growth.
- Vigilantly monitored and enforced compliance standards within vendor operations to maintain top-level service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Manager - US Operations
Sterling Background Check
04.2022 - 07.2023
- Comprehensive management of US criminal verification operations, including voice and non-voice processes.
- Strategically managed workforce planning to maintain peak operational efficiency.
- Championed process improvements, enhancing service delivery quality.
- Acted as the key liaison for Manila-based teams, including customer support, applicant relations, marketing, and procurement.
- Directed annual performance reviews, promoting a culture of recognition and career development.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
Assistant Manager - APAC Operations
First Advantage
11.2016 - 04.2022
- Spearheaded APAC Operations, ensuring excellence in Workforce Management, Quality Assurance, Training, and Operational Support.
- Directed a multicultural, multilingual team spanning Hong Kong, Thailand, Vietnam, Indonesia, and Malaysia.
- Oversaw US and PH Verification Teams, securing high standards of data accuracy and operational efficiency.
- Championed Process Improvement Initiatives, boosting productivity and refining workflow processes.
- Strategized Manpower Planning and Talent Acquisition, maximizing team capabilities and performance.
- Acted as the key point of contact for Customer Support, Procurement, and Sales departments, promoting interdepartmental synergy.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Team Manager
Altisource Business Solutions
07.2014 - 11.2016
- Led a team of Code Violations Specialists, adept in Property Preservation, Loan Servicing, Pre-Foreclosure, and REO Management, to ensure properties are primed for sale and compliant with regulations.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Education
Bachelor of Science - Nursing
Olivarez College
Paranaque City 04.2001 -
Skills
Leadership
Management
Vendor Management
Vendor Procurement
Strategic planning
Decision-making
Workforce management
Business development
Timeline
Manager - APAC Operations
HireRight
07.2023 - Current
Manager - US Operations
Sterling Background Check
04.2022 - 07.2023
Assistant Manager - APAC Operations
First Advantage
11.2016 - 04.2022
Team Manager
Altisource Business Solutions
07.2014 - 11.2016
Bachelor of Science - Nursing
Olivarez College
04.2001 -