Accomplished Project and Product Manager with over ten years of experience in delivering complex initiatives, complemented by two years in product management. Proven leadership abilities demonstrated through effective team supervision and alignment of business objectives with customer needs, ensuring seamless project execution. Known for strategic prioritization and workflow optimization, consistently achieving precision in project delivery while thriving in fast-paced environments. Results-oriented professional recognized for adaptability and a proactive approach, dedicated to driving success and enhancing organizational performance through innovative solutions.
Hi, I’m
Jose Samonte
Project / Product Manager
Quezon City,00
Summary
Overview
13
years of professional experience
Work History
Globe Telecommunications Inc.
Product Manager
07.2021 - 08.2023
Job overview
- Spearheaded the entire lifecycle management of Globe SIM products, encompassing Prepaid, TM, and Postpaid brands.
- Successfully led the Roaming VoLTE (Voice over LTE) initiative, enhancing global connectivity for users.
- Pioneered customer experience strategies, implementing 'Next Best Action' and 'Next Best Thing' concepts for optimized support.
- Managed the integration of Mobile Number Portability, ensuring seamless service transitions for customers.
Globe Telecommunications Inc.
Project Rollout Manager
10.2015 - 07.2021
Job overview
- Spearheaded agile project rollouts leveraging existing capabilities for swift, efficient launches.
- Orchestrated the integration of popular content apps such as VIU, Netflix, and Spotify in partnership with Globe Telecommunications Inc.
- Innovatively bundled content with Globe's promotional offers and data plans, enhancing customer value.
- Managed the implementation of OTP and subscription-based content charging, expanding monetization channels.
- Facilitated content accessibility across various Globe platforms, including the GlobeOne App and the official website.
- Directed the strategic use of content for data charging, including zero-rating for specific applications.
- Led the development of Home Prepaid WiFi offers in response to business demands for the Broadband team.
- Elevated to a leadership role, successfully overseeing team operations and supervising project execution.
77 Global Services
Project Manager (Globe)
07.2014 - 10.2015
Job overview
- Spearheaded project rollout initiatives as a dedicated team member before transitioning to a full-time position with Globe.
- Integral part of the rollout team, focusing on delivering Globe's Notification projects to meet critical business requirements.
- Expertise in targeted notification deployment, ensuring precise delivery to Globe subscribers based on specific geographic locations.
Intellismart
Project Manager Specialist
11.2012 - 07.2014
Job overview
- Spearheading project management for Payroll and Timekeeping systems, ensuring alignment with business stakeholders' specific needs.
- Driving system enhancements from inception through to project closeout, including requirement documentation, development, and implementation.
- Conducting comprehensive Quality Assurance and Stress Testing to guarantee robust system performance.
- Managing key accounts across diverse sectors, including banking (Unionbank, PBCom), hospitality (Marriott), travel (Rajah Travel), and finance (Makati Finance).
Accenture
IT Help Desk Officer
07.2011 - 07.2012
Job overview
- Served as the primary Helpdesk and point of contact for internal IT support at Accenture Delivery Center, Philippines.
- Expertly managed initial issue diagnosis to determine immediate resolution or escalation to specialized teams.
- Specialized in handling common IT concerns including password resets and connectivity issues.
- Proficient in troubleshooting hardware problems for laptops and desktops.
- Responsible for efficient ticket creation and routing to appropriate teams for timely issue resolution.
Computer Professionals Inc.
System Support Specialist (P&G)
07.2010 - 07.2011
Job overview
- Spearheaded a dynamic System Support team, delivering prompt resolution to technical problems faced by auditors and end-users.
- Specialized in supporting a designated suite of tools and systems, ensuring seamless operational functionality.
- Expertise in report generation, password resets, and account management to maintain uninterrupted access.
- Addressed and rectified system errors, enhancing user experience and system reliability.
- Developed comprehensive manuals, providing valuable guidance and support to users across the organization.
- Provided tailored onboarding assistance, including system training for new hires, to foster quick acclimatization.
- Extended nationwide support, offering consistent and high-quality assistance to users in multiple countries.
Education
Lyceum of The Philippines UniversityManila
Bachelor of Science from Information Technology
04.2001
University Overview
Skills
Skilled in developing product road maps
Interests
Creative Tools: Basic photo editing using Adobe Photoshop, Canva; beginner-level video editing and content creation using CapCut, Content Creation: Currently exploring video content creation as a TikTok affiliate, Sports & Recreation: Casual player of badminton and volleyball, mainly for recreation and fitness, Leisure Activities: Enjoys watching films and series on Netflix and other streaming platforms
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Manager
Globe Telecommunications Inc.
07.2021 - 08.2023
Project Rollout Manager
Globe Telecommunications Inc.
10.2015 - 07.2021
Project Manager (Globe)
77 Global Services
07.2014 - 10.2015
Project Manager Specialist
Intellismart
11.2012 - 07.2014
IT Help Desk Officer
Accenture
07.2011 - 07.2012
System Support Specialist (P&G)
Computer Professionals Inc.
07.2010 - 07.2011
Lyceum of The Philippines University
Bachelor of Science from Information Technology
04.2001
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