Jose Romuel Paular
San Pedro
Summary
To obtain a position as Mechanical Engineer in your company so I can showcase my technical skills and knowledge as well as utilize my education while gaining valuable work experience in a team-oriented environment.
Overview
11
11
years of professional experience
Work History
Asst. Service Manager
Monark Equipment Corp-Caterpillar Equipment
05.2024 - Current
- Key Responsibilities and Objectives
- The core function is the hands-on management and supervision of all technical repair activities, focusing on process optimization. Directly supervise all technical repair work and optimize the entire service process. Effectively manage labor and resources allocated to technical services. Oversee and ensure high service quality and compliance with standards.
- Strategic Operations & Customer Service
- Contribute to strategic direction by participating in regular Business Unit meetings to analyze challenges and develop collaborative solutions.
- Resolve complex escalated disputes concerning quotations and work orders, ensuring timely and effective resolution of internal and external issues.
- Direct critical repair operations, overseeing technical scope, cost, and authorization to ensure rapid, clear execution and meet urgent customer needs.
- Manage communication and accountability for job status and repair timelines, providing progress reports to maximize customer machine availability.
- Enforce quality compliance (ISO/OP/OG) and drive continuous, value-adding process improvements.
- Technical Role and On-site Support Responsibilities
- Managing and executing comprehensive technical and on-site support for heavy equipment, specifically focusing on Tadano Rough Terrain (TR, GR) and All-Terrain (ATF, HK) cranes. The core duties on advanced diagnostics, repair, maintenance, and system management.
- Managing, executing and diagnose on the repair complex systems, with a specialized focus on Hydraulic and Electrical System Diagnostics for Tadano Rough Terrain and All-Terrain equipment.
- Oversee and manage the repair process from initial diagnosis through to final testing.
- Maintenance and Work Order Management
- Manage the full lifecycle of Work Orders and Scheduling, encompassing Pre-Delivery Inspection (PDI), Comprehensive Inspection, and all levels of Preventive Maintenance (PM1-PM4) for the Tadano Cranes.
- Major System Repair and Evaluation
- Manage and execute repairs concerning critical mechanical systems, including:
- Oversee and manage the repair Engine and Transmission (both Automatic and Manual) evaluation and repair.
- Oversee and manage the Resealing of components such as Cylinders and Joints.
- Managing, executing and diagnose on the repair of structural and operational systems: Boom, Winch, Outrigger, and Slewing Systems for Tadano cranes.
- Managing, executing and diagnose Repair of Safety Systems (e.g., Anti-Two-Block (A2B) and Length Detectors) for Tadano cranes
- Calibration and Advanced Troubleshooting
- Perform and manage Calibration and Testing (including TA2 procedures) for Tadano cranes.
- Execute Advanced Troubleshooting for complex faults for Tadano cranes.
- Conduct Air Conditioning and Brake/Steering System Repair for Tadano cranes.
Senior Supervisor Service Advisor
Monark Equipment Corp-Caterpillar Equipment
11.2020 - 05.2024
- Leading and mentoring a team of Service Advisors to achieve operational excellence. Proven ability to drive work order profitability and maximize customer satisfaction by efficiently resolving critical issues, managing customer technical inquiries, and overseeing service work requirements. Expert in monitoring and enforcing company policies regarding the creation and usage of quotes and standard jobs within established operational budgets. Seeking to leverage strong leadership and service management expertise to drive team performance and financial goals.
- Driving seamless service delivery by actively participating in cross-functional coordination meetings to systematically address operational challenges and collaboratively formulate strategic solutions.
- Performance and Financial Management
- Ensuring accurate and timely revenue realization through the diligent monitoring and analysis of Work in Process (WIP) and Work Order Conversion metrics.
- Process Improvement
- Fostering continuous efficiency by collaborating with Supervisors to analyze and optimize standard job recommendations, thereby integrating industry best practices into all service workflows.
- Customer Commitment and Logistics
- Guaranteeing on-time job completion by coordinating and managing inspection/repair schedules and proactively communicating status updates to both internal and external customers.
- Customer Advocacy
- Serving as the primary point of contact for all customer service matters, providing timely and effective resolution to inquiries and complaints to maximize satisfaction and build lasting customer loyalty.
- Strategic Quotation Management
- Expertly reviewing and preparing comprehensive service quotations based on customer requirements, technician recommendations, and Sales requests. This includes actively discussing details and recommending optimal service options to ensure the best possible solution for the customer and maximize quote conversion rates.
- Talent Development and Performance
- Fostering a high-performing team by diligently coaching, evaluating, and rewarding subordinate performance against pre-agreed Key Performance Indicators (KPIs). This leadership ensures strong employee engagement, maximized business contribution, and strict compliance with EHS programs, contamination control, and company policies.
Service Advisor
Monark Equipment Corp-Caterpillar Equipment
07.2017 - 10.2020
- Focused on driving customer satisfaction and operational efficiency across a diverse product line, including Putzmeister(Stationary & Truck mounted), Genie and Terex, Tadano (such as GR/TR, ATF & HK) and Forklift-Caterpillar equipment.
- Key strengths include:
- Customer Relationship Management: Expertly receiving, assessing, and resolving complex technical inquiries, emergency calls, and service complaints related to quotations and work orders to ensure maximum customer loyalty and a synergistic environment.
- Operational Coordination: Effectively managing and coordinating inspection and repair schedules with Service Supervisors, ensuring timely job completion updates, and adhering to set standards for work order invoicing and variance management.
- Systems and Quoting Expertise: Fully utilizing advanced Business Systems (DBS, SIS, TMI, SIMS) to accurately prepare and submit quotations, confirm unit information, and recommend optimal service options to increase quote conversion rates.
- Compliance and Asset Management: Ensuring continuous adherence to Contamination Control policies, EHS programs, and ISO standards, while diligently maintaining assigned company assets in optimal working order.
Facilities Engineer
ROHM Electronics Philippines, Inc.
04.2015 - 07.2017
- Responsible for managing several critical facility systems, ensuring their optimal performance and reliability:
- Air Systems: Operating and maintaining air compressors (KOBELCO ALE 250W-6Q) and related equipment like air dryers, cooling towers, and filters.
- HVAC (Heating, Ventilation, and Air Conditioning): Controlling and maintaining the entire factory's HVAC infrastructure, including chillers, AHUs, FCUs, various pumps (CHW Booster, Chilled Water), Packaged Aircon Units (PACs), and Supply & Exhaust Fans.
- Water Management & Fire Safety: Operating and controlling the factory's water distribution system, encompassing Elevated/Water Tanks, Deep-wells, sand/depth filters, Transfer Pumps, and all Fire Safety components like fire pumps, jockey pumps, and fire hydrants.
- Safety & Environmental Controls: Managing the Alarm Monitoring System, Fire Alarm, and specialized environmental control equipment like Scrubbers, Mist/Dust Collectors.
- Gas & Material Handling: Overseeing the H2 supply system, Foaming Gas Mixer, and the operation of Elevators and Cargo lifts.
- Wastewater: Operating and maintaining sewage pumps and piping systems.
- Project Management & Monitoring
- Construction & Improvement Projects: Implementing construction, installation, modification, re-layout, expansion, and improvement projects for production machines and the factory as a whole.
- Contractor Management: Managing and supporting engineering contractors to meet project objectives and goals.
- Condition Monitoring: Conducting measurement of air flow rate, temperature, and pressure in conditioned rooms, as well as noise and vibration measurement for condition-based monitoring of equipment.
Education
Master in Business Administration -
Philippine Christian University
Manila, Metro Manila, Philippines08.2023
Bachelor of Science - Mechanical Engineering
University of Perpetual Help System Laguna
City of Binan, Philippines03.2015
Skills
- Technical Skills: CAD (eg, AutoCAD, SolidWorks, Thermodynamics, Fluid Mechanics, Materials Science, Machine Design)
- Business & Management Skills: Strategic Planning, Financial Management, Marketing Principles, Operations Management, Data Analysis, Leadership, Project Management
- Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint)
- Soft Skills: Problem-solving, cross-functional collaboration, communication, time management, adaptability, strong work ethic, business development
References
Jay, Sario, Program Chair, College of Business Administration, 09157566530, Metropolitan Medical Center College
Timeline
Asst. Service Manager
Monark Equipment Corp-Caterpillar Equipment
05.2024 - Current
Senior Supervisor Service Advisor
Monark Equipment Corp-Caterpillar Equipment
11.2020 - 05.2024
Service Advisor
Monark Equipment Corp-Caterpillar Equipment
07.2017 - 10.2020
Facilities Engineer
ROHM Electronics Philippines, Inc.
04.2015 - 07.2017
Bachelor of Science - Mechanical Engineering
University of Perpetual Help System Laguna
Master in Business Administration -
Philippine Christian University
Disclaimer
I hereby certify that the above-mentioned information is true to the best of my knowledge.