JOSE PATOC JR
Entry-Level Freight Dispatcher (Remote)
ZARRAGA,ILOILO
Summary
Entry-Level Freight Dispatcher with a strong foundation in freight and logistics operations, supported by intensive Freight Virtual Assistant training covering dispatch workflows, load tracking, regulatory compliance, documentation, and data management. Experienced BPO customer service professional with a background as a Subject Matter Expert and Assistant Team Lead, bringing proven skills in real-time coordination, customer communication, problem resolution, and process adherence. Lean Six Sigma Yellow Belt certified, highly detail-oriented, and well-equipped to support remote dispatch operations in fast-paced transportation environments.
Overview
13
13
years of professional experience
2
2
Certificates
1
1
Language
Work History
Customer Care Representative II / Subject Matter Expert
CARELON GLOBAL SOLUTIONS PHILIPPINES INC.
Iloilo City
12.2023 - 01.2026
- Refill support: Assist patients with prescription refill requests by reviewing and confirming all details (prescription name, drug strength, days supply, refills remaining, shipping address). Provide estimated delivery times and the patient’s total amount due to confirm 100% patient's awareness, confirm the default payment method, and give an order number or case reference once the order is submitted.
- Real-time order updates: Streamlined the operations by offering real-time updates by checking order history and confirming drug details, quantity, days supply, refills, address, order number, and copay. Verify order and shipment dates, providing tracking number and checking the carrier’s tracking website to check for the estimated delivery timeframe for 100% customer satisfaction
Healthcare Virtual Assistant
MedSupply US
Florida
07.2019 - 09.2023
- Provides 100% remote CGM setup support to patients and parents by phone, guiding sensor insertion, transmitter attachment, and connection to the Dexcom mobile app or receiver to monitor glucose readings. Troubleshoot CGM functionality and advise whether to continue using the device or replace it if issues persist. Process replacement requests and track real-time order status via the carrier’s website, following up with patients and providing tracking numbers.
Consumer & Community Banking Specialist II
JPMORGAN CHASE BANK - PGSC
Taguig City
07.2016 - 08.2018
- %00Processing clients claim for fraud and disputes on their credit card. Ensuring that guidelines on the claims were strictly followed to process a 100% chargeback to the clients account. Blocking clients credit card with their authorization and processing a replacement to avoid any further fraudulent transactions. Contacting merchants for investigation of the disputed charge whether to validate a charge or process a chargeback. Filing re-presentment if clients provided new/additional information about their claim. Waiting for merchants response to provide additional information. Verify the information provided by both party and decide whether to chargeback or permanently validate the charge to close the case.
Subject Matter Expert / Asst. Team Lead
TRANSCOM WORLDWIDE PHILIPPINES
Iloilo City
10.2012 - 09.2014
- Providing assistance to customers in checking their balance, providing the breakdown of their bills, backtrack previous payments made on the account. Processing disputes in duplicate payments, providing estimated timeframe for the chargeback to be posted on their account based don the payment method they have used. Assisting customers in troubleshooting their blackberry, android, and apple devices based on the issue they have on their smartphones. Checking the warranty of their smartphones for possible endorsement for warranty claim if devices are still covered and troubleshooting didn’t work out. Referring customers to repair center for repair after failed troubleshooting and devices are no longer in warranty. Advising customers to contact collection agency in-charge of their account to make payment if its already outside of the 90 days past due period. Advise to make arrangement with collection agency to make the account current and resume the service or to successfully close the account and avoid additional charges. Monitoring team stats as a whole and providing individuals stats for each team members to know their current performance standing on each day, weekly, and monthly. Providing feedback in what metrics they need to improved on to increase team performance. Taking Supervisor calls for escalations and immediate customer’s concerns that requires real time resolution or overrides. Attending daily, weekly, and monthly pre-shift/post-shift huddle with Operations Managers and Team Leaders to discuss the day-to-day, week-to-date and month-to-date performance whenever mg Supervisor is not available.
Education
Bachelor of Science - Nursing
Iloilo Doctor's College
West Avenue, Molo, Iloilo City03.2005
Skills
Certification
Lean Six Sigma Yellow Belt Certified
Timeline
One Month Intensive Freight VA Training
12-2025
Lean Six Sigma Yellow Belt Certified
02-2025
Customer Care Representative II / Subject Matter Expert
CARELON GLOBAL SOLUTIONS PHILIPPINES INC.
12.2023 - 01.2026
Healthcare Virtual Assistant
MedSupply US
07.2019 - 09.2023
Consumer & Community Banking Specialist II
JPMORGAN CHASE BANK - PGSC
07.2016 - 08.2018
Subject Matter Expert / Asst. Team Lead
TRANSCOM WORLDWIDE PHILIPPINES
10.2012 - 09.2014
Bachelor of Science - Nursing
Iloilo Doctor's College