Jose Mari J. Samson

Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

• Increased sales revenue by developing and implementing strategic sales plans.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problem solving.
• Top seller and retention. Managed 80 outbound calls and handles 50 emails.

• Evaluated customer data to identify and prevent fraudulent activities.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Handles around 100 emails and 40 calls per day
• Analyzed large amounts of data to find patterns of fraud and anomalies.

• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
• Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
• In charge of onboarding for 20 new employee per day,s and addressing their inquiry concerns

• Championed efforts towards enhancing client satisfaction by introducing new channels of communication like email support and live chat options on the company''s website.
• Achieved company targets for customer retention through consistent positive interactions via email support.
• Met all KPIs and exceeded 120 cases per day.
• Provided exceptional customer service via email support, addressing inquiries and resolving issues in a timely manner.
• Coordinated with other departments as needed to ensure comprehensive issue resolution for customers via email support channels.

• Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
• Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
• Enhanced team productivity, leading initiatives to improve financial analysis tools and techniques.
• Managed around 20 to 30 calls and emails per day

• Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
• Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
• Strengthened relationships with external partners through timely communication and collaboration.
• Handled 40 to 60 calls per day.

• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Provided coaching sessions with agents and weekly calibration with clients.
• Led root cause analysis initiatives that resulted in significant reduction in recurring defects.

Inbound sales for travel. consistent top seller for Expedia.

• Responded to customer requests for products, services, and company information.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Handled 40 calls per day from buyers.