Jose Mancao
Social Media Management And Customer Support Specialist
Davao City, Province Of Davao Del Sur,DAS
Summary
Dynamic social media manager with a proven track record at Independent Contractor, specializing in content creation and strategy. Leveraged online marketing skills to build a loyal following, enhancing brand engagement. Known for a positive attitude and data-driven improvements, consistently delivering impactful results in community engagement and brand consistency.
Overview
6
6
years of professional experience
Work History
Outsourced Social Media Manager (SMM)
Independent Contractor
Davao City, Province Of Davao Del Sur, Philippines (Remote)
06.2024 - 12.2025
- Planned, scheduled, and published strategic social media content aligned with brand objectives
- Managed community engagement by responding to comments and direct messages in a timely and professional manner
- Ensured brand consistency across all digital communications and content touchpoints
- Tracked and analyzed engagement metrics to evaluate performance and inform data-driven content improvements
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Carnival Cruise Vacation Specialist
Transparent BPO Philippines
Manila, Metro Manila, Philippines (Remote)
11.2022 - 12.2023
- Enhanced guest satisfaction by providing personalized vacation planning services and recommendations.
- Assisted customers with cruise bookings, itinerary adjustments, and special requests, ensuring a seamless travel experience
- Accurately managed reservation data and maintained all related documentation
- Delivered end-to-end customer support through phone and email, resolving inquiries promptly and professionally
- Promoted and upsold cruise packages and add-on services to enhance customer satisfaction and revenue
AT&T Billing Specialist
VXI Global Holdings Inc.
Davao City, Province Of Davao Del Sur, Philippines
12.2019 - 05.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
Social media management
Content creation
Social media strategy
Content scheduling
Positive attitude
Online marketing strategies
Timeline
Outsourced Social Media Manager (SMM)
Independent Contractor
06.2024 - 12.2025
Carnival Cruise Vacation Specialist
Transparent BPO Philippines
11.2022 - 12.2023
AT&T Billing Specialist
VXI Global Holdings Inc.
12.2019 - 05.2023
Ateneo De Davao University
04.2001 -
Tools
AI & Productivity
ChatGPT | Grammarly
Project & Task Management
Notion | Trello
Communication
Infloww | Zoom | Google Meet | Gmail
CRM & Customer Systems
Customer Account Management Systems | Ticketing Tools
Productivity Suite
Google Workspace (Docs, Sheets, Drive) | Microsoft Office