Results-oriented Customer Service Representative with over 10 years of experience in high-volume environments, including the travel, hospitality, and telecommunications industries. Highly skilled in conflict resolution, billing disputes, and claims management. A consistent performer with a track record of providing satisfying responses and maintaining high standards in customer relations.
Soft Skills:
Analytical Thinking, Empathetic Communication, Problem-Solving, Conflict Resolution, Customer Retention, Team Collaboration
Technical Skills:
Billing and Payment Processing, Data Entry, CRM Software (if you've used any, like Salesforce or Zendesk), Microsoft Office Suite (Word, Excel)
09547657476