Summary
Overview
Work History
Education
Skills
Contact Number
References
Timeline
Generic
Jose Borja Jr

Jose Borja Jr

Blk 15 Lot 16, Queen of Mercy St, Queensrow East, Bacoor City, Cavite

Summary

Results-oriented Customer Service Representative with over 10 years of experience in high-volume environments, including the travel, hospitality, and telecommunications industries. Highly skilled in conflict resolution, billing disputes, and claims management. A consistent performer with a track record of providing satisfying responses and maintaining high standards in customer relations.

Overview

4
4
years of professional experience

Work History

Associate Customer Service Representative

Wells Fargo
Mckinley Hill, Taguig City
03.2021 - 10.2022
  • Managed a high volume of inbound calls, providing comprehensive support for Wells Fargo credit card customers.
  • Resolved a wide range of credit card inquiries and issues, including billing disputes, account activation, and processing refunds.
  • Utilized strong analytical skills to identify and escalate fraudulent activity, protecting both the customer and the bank from financial loss.
  • Educated customers on credit card policies and procedures, ensuring a clear understanding of their accounts.

Customer Service Representative

Concentrix
Alabang, Muntinlupa
02.2019 - 08.2020
  • Managed customer inquiries and resolved billing concerns and disputes for AT&T products, including internet, wireless phone, and satellite TV.
  • Improved customer satisfaction and loyalty by successfully handling customer retention efforts.
  • Drove sales of mobility products, consistently meeting or exceeding sales targets.
  • Provided basic technical troubleshooting for AT&T services.

Education

Bachelor of Science - Business Administration

University of Perpetual Help DALTA
Las Pinas City
03-1993

Skills

Soft Skills:

Analytical Thinking, Empathetic Communication, Problem-Solving, Conflict Resolution, Customer Retention, Team Collaboration

Technical Skills:

Billing and Payment Processing, Data Entry, CRM Software (if you've used any, like Salesforce or Zendesk), Microsoft Office Suite (Word, Excel)

Contact Number

09547657476

References

References available upon request.

Timeline

Associate Customer Service Representative

Wells Fargo
03.2021 - 10.2022

Customer Service Representative

Concentrix
02.2019 - 08.2020

Bachelor of Science - Business Administration

University of Perpetual Help DALTA
Jose Borja Jr