Jose Borja Jr
Blk 15 Lot 16, Queen of Mercy St, Queensrow East, Bacoor City, Cavite
Summary
Results-oriented Customer Service Representative with over 10 years of experience in high-volume environments, including the travel, hospitality, and telecommunications industries. Highly skilled in conflict resolution, billing disputes, and claims management. A consistent performer with a track record of providing satisfying responses and maintaining high standards in customer relations.
Overview
4
4
years of professional experience
Work History
Associate Customer Service Representative
Wells Fargo
Mckinley Hill, Taguig City
03.2021 - 10.2022
- Managed a high volume of inbound calls, providing comprehensive support for Wells Fargo credit card customers.
- Resolved a wide range of credit card inquiries and issues, including billing disputes, account activation, and processing refunds.
- Utilized strong analytical skills to identify and escalate fraudulent activity, protecting both the customer and the bank from financial loss.
- Educated customers on credit card policies and procedures, ensuring a clear understanding of their accounts.
Customer Service Representative
Concentrix
Alabang, Muntinlupa
02.2019 - 08.2020
- Managed customer inquiries and resolved billing concerns and disputes for AT&T products, including internet, wireless phone, and satellite TV.
- Improved customer satisfaction and loyalty by successfully handling customer retention efforts.
- Drove sales of mobility products, consistently meeting or exceeding sales targets.
- Provided basic technical troubleshooting for AT&T services.
Education
Bachelor of Science - Business Administration
University of Perpetual Help DALTA
Las Pinas City03-1993
Skills
Soft Skills:
Analytical Thinking, Empathetic Communication, Problem-Solving, Conflict Resolution, Customer Retention, Team Collaboration
Technical Skills:
Billing and Payment Processing, Data Entry, CRM Software (if you've used any, like Salesforce or Zendesk), Microsoft Office Suite (Word, Excel)
Contact Number
09547657476
References
References available upon request.
Timeline
Associate Customer Service Representative
Wells Fargo
03.2021 - 10.2022
Customer Service Representative
Concentrix
02.2019 - 08.2020
Bachelor of Science - Business Administration
University of Perpetual Help DALTA