Overview
Work History
Education
Skills
Timeline
Generic

Jose Bernardo

Bacoor

Overview

11
11
years of professional experience

Work History

Team Manager, Customer Service

Alorica
02.2022 - Current
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Set aggressive targets for employees to drive team/cluster success and strengthen motivation
  • Cultivated positive rapport with fellow employees to boost team morale and promote employee retention
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.

Team Manager, IT Service Desk

Analog DTSI
02.2021 - 11.2021
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Troubleshoot hardware, software, and network issues.

Team Manager, Accounts and Billing

Convergys
10.2013 - 09.2017
  • Creating and issuing invoices to customers.
  • Processing credit memos.
  • Preparing account statements for customers.
  • Following up on outstanding payments and answering customer queries.
  • Monitoring all payments and preparing monthly billing reports.

Education

No Degree -

De La Salle University - Dasmariñas
Dasmarinas, Province Of Cavite

Skills

Motivational Abilities

Adaptability and Flexibility

Goal Setting

Teamwork and Collaboration

Time management abilities

Timeline

Team Manager, Customer Service

Alorica
02.2022 - Current

Team Manager, IT Service Desk

Analog DTSI
02.2021 - 11.2021

Team Manager, Accounts and Billing

Convergys
10.2013 - 09.2017

No Degree -

De La Salle University - Dasmariñas
Jose Bernardo