Jose Bernardo
Bacoor
Overview
11
11
years of professional experience
Work History
Team Manager, Customer Service
Alorica
02.2022 - Current
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Set aggressive targets for employees to drive team/cluster success and strengthen motivation
- Cultivated positive rapport with fellow employees to boost team morale and promote employee retention
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Team Manager, IT Service Desk
Analog DTSI
02.2021 - 11.2021
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Troubleshoot hardware, software, and network issues.
Team Manager, Accounts and Billing
Convergys
10.2013 - 09.2017
- Creating and issuing invoices to customers.
- Processing credit memos.
- Preparing account statements for customers.
- Following up on outstanding payments and answering customer queries.
- Monitoring all payments and preparing monthly billing reports.
Education
No Degree -
De La Salle University - Dasmariñas
Dasmarinas, Province Of CaviteSkills
Motivational Abilities
Adaptability and Flexibility
Goal Setting
Teamwork and Collaboration
Time management abilities
Timeline
Team Manager, Customer Service
Alorica
02.2022 - Current
Team Manager, IT Service Desk
Analog DTSI
02.2021 - 11.2021
Team Manager, Accounts and Billing
Convergys
10.2013 - 09.2017
No Degree -
De La Salle University - Dasmariñas
Similar Profiles
Amanda WilliamsAmanda Williams
ACCOUNT SUPERVISOR/ESCALATION TEAM at ALORICAACCOUNT SUPERVISOR/ESCALATION TEAM at ALORICA
Catthy NguyenCatthy Nguyen
Content Moderator at AloricaContent Moderator at Alorica
April Shane VillasApril Shane Villas
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Domineck RazosDomineck Razos
Account Associate for Sales and Retention at AloricaAccount Associate for Sales and Retention at Alorica
Jana Beatrice E. RaganasJana Beatrice E. Raganas
Part-time Barista at Starbucks Coffee Company PhilippinesPart-time Barista at Starbucks Coffee Company Philippines