Jose Bernardo
Bacoor
Overview
11
11
years of professional experience
Work History
Team Manager, Customer Service
Alorica
02.2022 - Current
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Set aggressive targets for employees to drive team/cluster success and strengthen motivation
- Cultivated positive rapport with fellow employees to boost team morale and promote employee retention
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Team Manager, IT Service Desk
Analog DTSI
02.2021 - 11.2021
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Troubleshoot hardware, software, and network issues.
Team Manager, Accounts and Billing
Convergys
10.2013 - 09.2017
- Creating and issuing invoices to customers.
- Processing credit memos.
- Preparing account statements for customers.
- Following up on outstanding payments and answering customer queries.
- Monitoring all payments and preparing monthly billing reports.
Education
No Degree -
De La Salle University - Dasmariñas
Dasmarinas, Province Of CaviteSkills
Motivational Abilities
Adaptability and Flexibility
Goal Setting
Teamwork and Collaboration
Time management abilities
Timeline
Team Manager, Customer Service
Alorica
02.2022 - Current
Team Manager, IT Service Desk
Analog DTSI
02.2021 - 11.2021
Team Manager, Accounts and Billing
Convergys
10.2013 - 09.2017
No Degree -
De La Salle University - Dasmariñas