JOSCELLE CREENCIA
Front Office Receptionist
Batangas
Summary
Customer-focused hospitality professional with experience in guest relations, front-desk operations, food and beverage coordination, and administrative support. Skilled in handling reservations, billing, POS systems, and computer-based tasks while delivering professional and personalized guest service. Adaptable, detail-oriented, and capable of working efficiently in fast-paced hotel and restaurant environments.
Overview
1
1
Language
5
5
years of professional experience
Work History
CLIENT PROJECT SPECIALIST
ASCENDION DIGITAL SOLUTIONS PHILIPPINES INC.
08.2026 - Current
- Coordinated client projects and deliverables, ensuring timely and accurate completion to meet client expectations.
- Served as a key point of contact between clients and internal project teams.
- Monitored project progress and timelines, providing regular updates to stakeholders to enhance communication and transparency.
- Managed project documentation, client records, and administrative requirements with accuracy and confidentiality.
- Resolved project-related concerns and implemented process improvements, enhancing client satisfaction and contributing to successful project delivery.
PROVIDER SERVICE SPECIALIST
CARELON GLOBAL SOLUTIONS
08.2024 - 02.2026
- Provide exceptional service to healthcare providers and professionals, addressing healthcare insurance-related inquiries and concerns
- Verify patient insurance coverage, benefits, and eligibility for various healthcare services
- Assisted with claims processing and resolution of billing and reimbursement issues, ensuring timely provider payments
- Guided healthcare providers on insurance products and resources, enhancing their understanding of available services
- Collaborated with internal teams to effectively address and resolve provider issues, improving overall provider satisfaction
- Document interactions accurately and thoroughly in CRM system
HOTEL ASSOCIATE - RECEPTIONIST
SHERATON HOTEL MANILA
01.2023 - 07.2024
- Welcomed and assisted guests with seating, reservations, and table assignments to enhance guest satisfaction.
- Welcomed and assisted guests with seating, reservations, and table assignments.
- Coordinated with servers, kitchen staff, and other hotel departments to ensure seamless food and beverage operations.
- Managed order coordination, billing, payments, and accurate transaction handling to maintain operational efficiency.
- Assisted with order coordination, billing, payments, and accurate transaction handling.
RECEPTIONIST
RSM CUISINE - HOTELS AND RESTAURANT
10.2021 - 12.2022
- Delivered warm, professional guest reception and personalized hospitality service.
- Managed reservations, table assignments, inquiries, and special requests efficiently.
- Coordinated with F&B and hotel teams for seamless guest and dining experiences.
- Handled billing, payments, and customer transactions with accuracy.
- Resolved guest concerns promptly while maintaining high service standards.
Education
Bachelor of Science - HUMANITIES AND SOCIAL SCIENCES
NASUGBU EAST SENIOR HIGH SCHOOL 1
Batangas, Philippines04-2020
Skills
Client Service & Guest Relations
Front Desk & Reservation Management
Computer & POS Software Proficiency
Communication & Problem Solving
Coordination & Administrative Support
Timeline
CLIENT PROJECT SPECIALIST
ASCENDION DIGITAL SOLUTIONS PHILIPPINES INC.
08.2026 - Current
PROVIDER SERVICE SPECIALIST
CARELON GLOBAL SOLUTIONS
08.2024 - 02.2026
HOTEL ASSOCIATE - RECEPTIONIST
SHERATON HOTEL MANILA
01.2023 - 07.2024
RECEPTIONIST
RSM CUISINE - HOTELS AND RESTAURANT
10.2021 - 12.2022
Bachelor of Science - HUMANITIES AND SOCIAL SCIENCES
NASUGBU EAST SENIOR HIGH SCHOOL 1