Josalyn Noda
Angeles
Summary
Proven leader and skilled inbound sales expert, adept at driving sales and exceeding quotas at Cloudstaff. Demonstrated ability to enhance customer relationships and resolve conflicts with empathy, boosting loyalty. Excel in high-volume call environments, showcasing exceptional problem-solving and teamwork abilities. Achieved significant improvements in team productivity and customer satisfaction through effective leadership and process optimization.
Overview
8
8
years of professional experience
Work History
Inbound Sales Representative
Cloudstaff
09.2022 - Current
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
Customer Service Representative
Iqor Ph
10.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
Alorica
07.2016 - 09.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Observed packing operations to verify conformance to specifications.
Education
Computer Science In Information Technology - Information Technology
Emmanuel College of Plaridel
Plaridel, Bulacan03.2013
Skills
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
- Relationship building
- Product knowledge
- Data entry proficiency
- Lead qualification
- Closing sales
- High-energy sales tactics
- Sales quotas
- Call conversion
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Quick thinking
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Team leadership
Timeline
Inbound Sales Representative
Cloudstaff
09.2022 - Current
Customer Service Representative
Iqor Ph
10.2020 - 08.2022
Supervisor
Alorica
07.2016 - 09.2020
Computer Science In Information Technology - Information Technology
Emmanuel College of Plaridel
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