Jorge Kevin E Blaza
Quezon City,Metro Manila
Summary
Motivated and detail‑oriented IT professional seeking a position in a reputable organization where I can apply my technical skills and expand my knowledge. Committed to contributing to company success through quality work, continuous improvement, and professional growth.
Overview
7
7
years of professional experience
Work History
Desktop Support Technician
Teletech
Mandaluyong
04.2022 - Current
- Managed client and employee emails to ensure timely responses and resolutions.
- Performed hardware and software troubleshooting for end users to enhance system functionality.
- Deployed and replaced desktops, monitors, and peripherals to improve user experience.
- Reimaged and formatted desktops to address performance and storage challenges.
- Monitored ticketing system and responded to tickets for efficient issue resolution.
- Installed, configured, and updated software applications to maintain optimal system performance.
Data Encoder
Everwing Profem Corporation
Quezon City
06.2021 - 01.2022
- Accurately encoded customer names, delivery times, and product items.
- Ensured all encoded data matched the original documents.
- Verified original documents for cancellations, or special concerns requiring escalation.
Key Entry Operator (Data Encoder)
Freight Process Outsourcing Solution Inc.
Mandaluyong City
06.2019 - 02.2020
- Encoded client information from source documents within set time limits.
- Reviewed data for errors and corrected inconsistencies.
- Sorted customer information and completed any missing data when needed.
Education
Bachelor of Science - Information Technology
Quezon City Polytechnic University
Novaliches, Quezon City2019
Skills
- Computer literacy
- Time management
- Accuracy and attention to detail
- Positive attitude
- Multi-tasking
- Hardware troubleshooting
- Problem solving
- System reimaging
- Desktop deployment
- Software configuration
- Remote desktop assistance
- Hardware installation and maintenance
- Ticket management
- Email management
- Software installation
CHARACTER REFERENCES
- Marvin Bolo – Key Entry Operator
0975‑949‑6745 - Dae‑Hyun Awayan – Key Entry Operator
0928‑260‑9655
Timeline
Desktop Support Technician
Teletech
04.2022 - Current
Data Encoder
Everwing Profem Corporation
06.2021 - 01.2022
Key Entry Operator (Data Encoder)
Freight Process Outsourcing Solution Inc.
06.2019 - 02.2020
Bachelor of Science - Information Technology
Quezon City Polytechnic University