Jorge Kenneth Castillo

• Processed payroll garnishments such as tax liens and child support.
• Calculated deductions and processed payroll for employees.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Developed and maintained quality assurance procedure documentation.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Used Software to create presentations, flowcharts and graphs detailing data analysis results.

• Responded to customer requests for products, services, and company information.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Processed customer service orders promptly to increase customer satisfaction.

Project based account