Jorel Vicente
Baguio City,BEN
Summary
Working as a customer support professional for almost 4 years has given me invaluable experience in helping and solving issues efficiently. Furthermore, my background in administrative support has honed my organizational and multitasking abilities, allowing me to efficiently manage calendars, handle documentation, and streamline operations. I always aspire to contribute to the growth of the business by providing consistent and exceptional customer service and client support, while also enhancing my skills and knowledge to advance in my career.
Overview
4
4
years of professional experience
Work History
Receptionist & Admin Support
Ridgeline Recovery, LLC
08.2023 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Verify patient's insurance coverage to make sure they are covered for the services, and schedule them for an appointment.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Communicate announcements to the staffs and attend meetings with the CEO to discuss necessary operational changes.
Customer Support
TaskUs
05.2023 - 08.2023
- Delivered exceptional customer support by promptly addressing order inquiries ensuring the company's call flows and procedures are followed.
- Meeting the monthly Key Performance Indicators.
- Participated in ongoing training and coaching sessions, staying updated on knowledge and base updates for better customer support.
- Escalate concerns to other departments requiring additional support or specialized attention, ensuring timely resolution and effective collaboration
Customer Support
Emapta Versatile Inc
04.2021 - 04.2023
- Assisted customers with their concerns about their orders and subscriptions promptly and efficiently while ensuring customer satisfaction.
- Worked with the team to increase and maintain customer satisfaction rates.
- Served as the acting leader in the absence of the team leader.
- Report ongoing issues or concerns that resulted in customer dissatisfaction to the client and to the team while suggesting possible resolutions.
- Worked closely with other departments to resolve a customer's concern.
Education
College Undergraduate - Library and Information Science
Benguet State University
Baguio City, Province Of Benguet, Philippines05-2021
Skills
- Calendar Management
- Customer Service
- Communication Skills
- Strong work ethic
- Organizational Skills
- Data entry
- Customer and client relations
- Administrative support
Timeline
Receptionist & Admin Support
Ridgeline Recovery, LLC
08.2023 - Current
Customer Support
TaskUs
05.2023 - 08.2023
Customer Support
Emapta Versatile Inc
04.2021 - 04.2023
College Undergraduate - Library and Information Science
Benguet State University
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