Jordan Madic
Mambog
Summary
Collection Specialist with expertise in debt negotiation and communication strategies. Proven ability to build customer trust and resolve complex financial issues, resulting in positive outcomes. Strong negotiation and active listening skills contribute to success in challenging situations. Customer Service Sales Representative focused on driving revenue growth through effective networking and lead conversion, maintaining high service standards and competitive sales performance.
Overview
11
11
years of professional experience
Work History
Collection Specialist
Rondesse
04.2023 - 01.2025
- Communicated with clients to resolve outstanding balance inquiries.
- Negotiated payment plans with clients to facilitate debt resolution.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
Collection Specialist / Sales Consultant
VALOR GLOBAL
04.2020 - 04.2023
- Monitor the firm’s accounts receivable and identify overdue accounts.
- Take actions to encourage timely debt payments.
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Resolve customer issues and complaints concerning billing.
Sales Consultant / Technical Support Representative
SUTHERLAND GLOBAL
08.2017 - 01.2020
- Demonstrate superior sales skills and keep up to date on all company policies and procedures and the evolving demands of clients to ensure that they are familiar with every aspect of the position.
- Establish and nurture relationships with past customers and potential customers to facilitate sales.
Technical Support Representative
TGP TELECOM
01.2016 - 05.2017
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
- Identifying hardware and software solutions.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Customer Service Representative
CONVERGYS
01.2014 - 03.2017
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
Education
Associate - Hotel and Restaurant Management
National Polytechnic College
01.2008
Skills
- Communication Strategies 90%
- Debt negotiation
- Active listening
- Building Customer Trust and Loyalty 89%
- Team Oriented and Cooperative 85%
- Strong negotiation skills
Timeline
Collection Specialist
Rondesse
04.2023 - 01.2025
Collection Specialist / Sales Consultant
VALOR GLOBAL
04.2020 - 04.2023
Sales Consultant / Technical Support Representative
SUTHERLAND GLOBAL
08.2017 - 01.2020
Technical Support Representative
TGP TELECOM
01.2016 - 05.2017
Customer Service Representative
CONVERGYS
01.2014 - 03.2017
Associate - Hotel and Restaurant Management
National Polytechnic College
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