Jordanell Cabrera
Product Trainer
Limay
Overview
17
17
years of professional experience
1
1
Certification
Work History
Product Trainer
Genpact Phils. LLC
Alabang Cybergate, Muntilupa City
02.2018 - Current
- Increased employee retention rates through informative and engaging new hire onboarding programs that promote company culture and values.
- Enhanced the overall customer experience with in-depth product demonstrations and hands-on sessions, resulting in increased satisfaction scores.
Customer Support Representative
Eperformax
Scape Building, Macapagal Ave. Corner Pearl Ave. Business Park 1
04.2017 - 12.2017
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers. Managed escalated calls.
Technical Support Representative
24/7 INC. Customer Philippines
Isquare Bldg. Meralco Ave. Ortigas Center.
02.2013 - 03.2017
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Technical Support Representative
Alorica
2nd Level SM Lipa City
09.2007 - 02.2013
Education
Diploma In E-Commerce Programming - Computer And Information Systems Security
STI College
Tanauan Batangas03.2004
Skills
Proficient in Excel and Powerpoint presentation
Proficient in VB programming and Website Design
Accomplishments
Created a project for operation (Stop payment simulator) Uploaded in progear for Lean project approval.
Certification
License to Train Certified (Best in Content Creation)
Timeline
License to Train Certified (Best in Content Creation)
03-2023
Product Trainer
Genpact Phils. LLC
02.2018 - Current
Customer Support Representative
Eperformax
04.2017 - 12.2017
Technical Support Representative
24/7 INC. Customer Philippines
02.2013 - 03.2017
Technical Support Representative
Alorica
09.2007 - 02.2013
Diploma In E-Commerce Programming - Computer And Information Systems Security
STI College
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