Jordan Sarmiento
Santa Rosa City,Laguna
Overview
25
25
years of professional experience
Work History
IT Operations Officer
Shopping Center Management Corporation
01.2006 - 08.2026
- Monitoring of Servers - Active Directory Server - SRV/File Server - Vista Server (Cinema) - Backup Server
- Troubleshooting of PC (hardware and software) in back offices and PARKMATE POS.
- Monitoring SIA (MOSAIC) / hourly sales of all mall tenants. - updating SIA Status report daily - updating IT equipment inventory - MECM - Trend Micro (TM) - Inventory System (IS) - SMITH (Troubleticket) - Zscaler - Centralized Automated Meter Reading (CAMR) - Mall Wifi - Mall Admin Wifi (HUAWEI)
- Troubleshooting and installations of applications in all desktop pc at the admin office. - Windows 10, 11 Pro - Microsoft Office 2019, 2021, 2024 - AutoCAD LT 2024 - SAP - iTime (Timekeeping) - SIA (SRS) - Desktop Software/Hardware - ERI Data Logger
- Troubleshooting/configuration of switch/network connection (Allied Telesis) of mall tenants and admin office. - AT-9924SP - ARUBA 2530/24 - AT-8000S/48 - ARUBA 2530/48 - AT-8000S/24 - AT-FS980M/52 - AT-x310-26FT - AT-FS980M/28-10 - AT-x530L-28GTX-N1-10
- Monitoring and troubleshooting of desktop PC (Cinema Back Office), POS (ticketing, Snacktime, SM Tickets POS).
- Supervised inventory of IT equipment such as desktop PC, UPS and network switches.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness. - Core network switches - Distribution and Access switches in each IDFs
- Monitoring of Mall WiFi and Mall Directories.
- Structured cabling of DATA in admin office and mall - Tech Refresh project.
- Configuration of Mall CCTV / Mall Entrance CCTV Upgrade
- Configuration and installation of IPPBX (VOIP phones) - Yealink - Fanvil
Store Supervisor / Officer- in- Charge
JNL Sports Outlet - Air walk/Outland
Santa Rosa
12.2002 - 04.2004
- Supervised daily sales and inventory of stocks.
- Acted as cashier and was in charge of petty cash.
- Supervised two sales staff.
Data Encoder (On-the-Job Training)
JENTEC Storage
Calamba City
04.2001 - 05.2001
- Supervised inventory of stocks (Magnolia Products).
Timeline
IT Operations Officer
Shopping Center Management Corporation
01.2006 - 08.2026
Store Supervisor / Officer- in- Charge
JNL Sports Outlet - Air walk/Outland
12.2002 - 04.2004
Data Encoder (On-the-Job Training)
JENTEC Storage
04.2001 - 05.2001