JORDAN DIAZ
BPO Professional
Visayan Village, Tagum City, Davao Del Norte
Summary
An experienced Patient Care Coordinator dedicated to providing superior support for patients and passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic, and results-oriented professional specializes in quality, speed, and process optimization. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Patient Care Coordinator
Cerebral.com
Walnut, California
07.2020 - Current
- Acted as main point of contact for patients, prescriber, therapists and counselors by closely reviewing medical charts and maintaining high levels of communication, while maintaining confidentiality of patient data and condition to safeguard health information.
- Answered incoming calls and emails, scheduled appointments, resolve billing concerns, handle cancellations and refunds, request medication refills, verified patient insurance eligibility, and assisted patients and clinicians with completing paperwork and forms to provide outside facilities with essential information for services and accommodations.
- Provided excellent customer service to patients and clinicians.
Client Service Representative
GoCheetah.com
San Francisco, California
12.2019 - 06.2020
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Lead Generation / Appointment Setter
Summit Horizon Solutions
Davao City
01.2018 - 12.2019
- Acted as first point of contact and set appointments with salespeople and potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Screened potential customers to determine interest and requirements for products and services of company.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Customer Service Representative
Siblings International Business Solutions
Davao City
04.2015 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times, and responded to customer requests for products, services, and company information.
Telemarketing Sales Representative
Flatworld Solutions
Davao City
07.2012 - 03.2015
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled multiple campaigns such as real estate, auto insurance, health Insurance, search engine optimization, and digital marketing.
Education
Bachelor of Science - Business Administration, Human Resource Management
06.2007 - 03.2011
Skills
Customer service
Timeline
Patient Care Coordinator - Cerebral.com
07.2020 - Current
Client Service Representative - GoCheetah.com
12.2019 - 06.2020
Lead Generation / Appointment Setter - Summit Horizon Solutions
01.2018 - 12.2019
Customer Service Representative - Siblings International Business Solutions
04.2015 - 01.2018
Telemarketing Sales Representative - Flatworld Solutions
07.2012 - 03.2015
University of Mindanao - Bachelor of Science, Business Administration, Human Resource Management
06.2007 - 03.2011
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