Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Software
Timeline
Generic
JOPIE G. ESTOMANTE

JOPIE G. ESTOMANTE

Customer Service & Sales Specialist | Skilled Administrative Support
Negros Oriental

Summary

Dynamic and results-oriented professional with over 10 years of experience in the call center industry and more than 4 years as a Virtual Assistant. Extensive background in sales, customer service, team leadership, and training across diverse sectors including finance, real estate, and legal support. Proven track record of managing remote teams, improving KPIs, and delivering client-focused solutions. Committed to continuous learning and career advancement through new opportunities.

Overview

15
15
years of professional experience

Work History

Team Lead - Sales & Customer Service

Unclaimed Funds
02.2022 - 05.2025
  • Company Overview: Employee Retention Credit | Eviction Support Services
  • Directed sales and support operations for multiple campaigns
  • Led and coached a remote team to achieve and exceed performance targets
  • Handled quality assurance, performance reviews, and daily reporting
  • Managed client communications, issue resolution, and workflow enhancements
  • Balanced multiple service scopes while delivering top-tier customer experience
  • Employee Retention Credit | Eviction Support Services

Recovery Funds & Real Estate Virtual Assistant

Keith Jones Recovery Services & Grade A Realty
06.2020 - 08.2021
  • Performed lead generation, data mining, skip tracing, and email prospecting
  • Handled CRM entries, cold calling, appointment setting, and follow-ups
  • Scheduled property showings, managed billing, and client communication

Ecommerce Email Support Representative

Sophi
11.2020 - 03.2021
  • Responded to customer inquiries via email regarding returns, orders, and general support
  • Assisted with sales-related support, including order processing and customer retention
  • Resolved issues efficiently while maintaining a high standard of customer satisfaction

Team Lead - Sales Role

Student Universe
01.2018 - 01.2020
  • Managed team performance and ensured adherence to sales and service goals
  • Led team huddles, resolved escalations, and promoted service improvements
  • Analyzed metrics and compiled reports to support ongoing improvement

Trainer / Team Lead

TeleTech Dumaguete
01.2013 - 01.2018
  • Delivered multi-channel customer support (voice, chat, email)
  • Trained new hires on product knowledge, billing processes, and technical troubleshooting
  • Collaborated with QA and team leads to improve agent performance

Supervisor

QUALFON
01.2010 - 01.2013
  • Resolved escalated customer concerns and provided real-time floor support
  • Coached front-line agents to improve service delivery and adherence to KPIs

Education

Bachelor of Science -

Industrial Engineering

Skills

Operations management

Extracurricular Activities

Vice President, College Organization, 01/01/08, 12/31/09

Software

Follow Up Boss – Real estate CRM ; Go High Level – All-in-one CRM with marketing automation ; Mondaycom – Workflow/project management with CRM capabilities

Sabre – Travel booking and reservation system used in the travel industry

Mojo Dialer – Power dialer for real estate ; CallTools – Predictive dialer with CRM ; BatchDialer – Dialer used for real estate investing and cold calling ; PhoneBurner – Power dialer with CRM ; RingCentral Dialer – Cloud-based calling platform ; InContact – Enterprise-level dialer/contact center solution ; Grasshopper – Virtual phone system for small business

Slack – Team chat and internal collaboration ; WhatsApp Business – Client communication and customer support

Zendesk Chat & Email – Multichannel customer support ; Freshdesk – Ticketing system and help desk software ; Outlook / Microsoft 365 – Business email and calendar platform

Timeline

Team Lead - Sales & Customer Service

Unclaimed Funds
02.2022 - 05.2025

Ecommerce Email Support Representative

Sophi
11.2020 - 03.2021

Recovery Funds & Real Estate Virtual Assistant

Keith Jones Recovery Services & Grade A Realty
06.2020 - 08.2021

Team Lead - Sales Role

Student Universe
01.2018 - 01.2020

Trainer / Team Lead

TeleTech Dumaguete
01.2013 - 01.2018

Supervisor

QUALFON
01.2010 - 01.2013

Bachelor of Science -

Industrial Engineering

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JOPIE G. ESTOMANTECustomer Service & Sales Specialist | Skilled Administrative Support