JONYFRED G. DUROHA
Cebu City, Province Of Cebu
Summary
Adept at streamlining processes and enhancing efficiency, demonstrated through a proven track record at Convergys and Concentrix. Skilled in QuickBooks and bank reconciliation, with a strong focus on customer relations. Successfully mentored teams, leading to increased job satisfaction and productivity, while also boosting sales revenue through strategic client engagement.
Overview
9
9
years of professional experience
Work History
Bookkeeping/Assistant Payroll Manager
Burmax Energy
07.2022 - 12.2024
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
Subject Matter Expert
Concentrix
08.2020 - 07.2022
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Sales Representative
Concentrix
06.2019 - 07.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Technical Support Representative
Convergys
05.2016 - 06.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Hotel And Restaurant Management - Hospitality And Tourism Management
North Central Mindanao College
Maranding, Lala Lanao Del Norter04-2010
Skills
- Quickbooks
- Bank reconciliation
- Customer relations
- Payroll processing
Timeline
Bookkeeping/Assistant Payroll Manager
Burmax Energy
07.2022 - 12.2024
Subject Matter Expert
Concentrix
08.2020 - 07.2022
Sales Representative
Concentrix
06.2019 - 07.2020
Technical Support Representative
Convergys
05.2016 - 06.2019
Hotel And Restaurant Management - Hospitality And Tourism Management
North Central Mindanao College
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