Summary
Overview
Work History
Education
Skills
Languages
Hobbies and interests
Timeline
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JONXEL ROLUNA

VALENZUELA,PHILIPPINES

Summary

Delivery-focused administrator with strengths in route planning, dispatch communication and customer service. Handles online orders, manages inbox enquiries and supports reliable parcel movement.

Overview

1
1
Language
7
7
years of professional experience

Work History

Part Time Admin

Xelina Online Shop
MALILIPOT, PHILIPPINES
07.2026 - 10.2026
  • Managed Facebook page interactions, ensuring timely responses and seamless processing of online orders.
  • Managed complaints with calm, clear communication and problem-solving.

J&T Team Leader

J&T Cargo
VALENZUELA, PHILIPPINES
06.2024 - 09.2024
  • Monitored team performance, identifying areas for improvement and implementing corrective actions.
  • Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.

J&T Express Rider

J&T Express
VALENZUELA, PHILIPPINES
01.2020 - 03.2024
  • Collaborated with dispatch team to prioritise delivery tasks based on urgency and location proximity.
  • Delivered high volumes of goods within allotted timeframes using local knowledge to navigate fastest routes.
  • Communicated effectively with customers via phone and in-person, providing updates and resolving queries for improved service experience.
  • Promoted a positive image of the company through professional conduct and appearance at all times.

Education

HRM

STI College
Caloocan City
2014

SECONDARY

Dalandanan National High School
Valenzuela City
01-2013

PRIMARY

Malinta Elementary School
Valenzuela City
01-2006

Skills

  • Delivery coordination
  • Route planning
  • Parcel handling
  • Dispatch communication
  • Customer service
  • Online order processing
  • Facebook inbox management
  • Team scheduling
  • Performance reporting
  • Customer communication

Languages

English
Intermediate
B1

Hobbies and interests

  • Online Games
  • Song Lyrics Writing
  • Rap music

Timeline

Part Time Admin

Xelina Online Shop
07.2026 - 10.2026

J&T Team Leader

J&T Cargo
06.2024 - 09.2024

J&T Express Rider

J&T Express
01.2020 - 03.2024

HRM

STI College

SECONDARY

Dalandanan National High School

PRIMARY

Malinta Elementary School
JONXEL ROLUNA