Jon Rey Barretto

• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Coordinated patient scheduling, check-in and check-out.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

• Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
• Performed record keeping by logging client information within secure contact-tracing software.
• Provided educational and informational resources regarding isolation policies and quarantine measures.

Top 2 agent in all Preservice representatives of Cebu and Manila In the 3rd Quarter for the Year 2017
 Consistent Top Boxer ECHO (Survey)
 Consistent Quality Assurance Rockstar Awardee
 Subject Matter Expert (SME) for three consecutive training
 Handled doctors, nurses, referral sources, and administrative department inquiries
 Responded accurately to customer needs which includes complex benefit questions, resolving issues, and educating providers in behalf of a member
 Recorded details of inquiries, comments or complaints, transactions or interactions for easier tracking and took actions in accordance to it
 Made reasonable call procedure exceptions for irate and difficult customers to minimize call escalation