Jonnel Fuentes Francia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Financial Advisor
Sun Life of Canada (Philippines) Inc.
10.2020 - Current
Operations Supervisor
Iqor Philippines
09.2021 - 09.2025
Customer Service Representative
Iqor Philippines
06.2019 - 10.2019
Elementary School Teacher
Brilliant Montessorians School
06.2018 - 04.2019
Education
Master of Science - Education
Universidad De Dagupan
Dagupan, Province Of Pangasinan, Philippines11-2025
Bachelor of Science - Elementary Education
Nueva Ecija University Of Science And Technology
San Isidro, Province Of Nueva Ecija, Philippines04.2018
High School Diploma -
Cabiao National High School
Cabiao, Province Of Nueva Ecija, Philippines04.2014
San Antonio Bagong Buhay Elementary School
Cabiao, Province Of Nueva Ecija, Philippines03.2010
Skills
- Leadership
- Insurance Planning
- Asset Allocation
- Financial Planning
- Customer Service
- Problem-solving abilities
- Behavior Management
- Classroom Management
Certification
- Licensed Financial Advisor
- Licensed Professional Teacher
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
TRAININGS
- Leadership and Coaching
- Customer Service
- Event Management
- Occupational Safety and Health
Timeline
Operations Supervisor
Iqor Philippines
09.2021 - 09.2025
Licensed Financial Advisor
Sun Life of Canada (Philippines) Inc.
10.2020 - Current
Customer Service Representative
Iqor Philippines
06.2019 - 10.2019
Elementary School Teacher
Brilliant Montessorians School
06.2018 - 04.2019
Master of Science - Education
Universidad De Dagupan
Bachelor of Science - Elementary Education
Nueva Ecija University Of Science And Technology
High School Diploma -
Cabiao National High School
San Antonio Bagong Buhay Elementary School
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