JONNEL QUIREQUIRE
ANTIPOLO CITY ,PHILIPPINES
Summary
Customer-focused Assistant Manager skilled in enhancing guest satisfaction through staff training and conflict resolution. Manages daily operations to uphold service quality and restaurant reputation. Analyses customer feedback to implement meaningful changes that encourage repeat business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manager
CHOW NANKI FOODS CORP.
ANTIPOLO CITY, PHILIPPINES
11.2018 - 01.2020
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure a positive experience.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Scheduled employees to keep shifts well-staffed.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Analysed customer feedback to implement service and menu changes that enhanced customer satisfaction and encouraged repeat business.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Monitored staff performance and developed improvement plans.
- Trained workers in food preparation, money handling, and cleaning roles to ensure operational flexibility.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Prepared weekly reports on sales, expenses, and staff productivity to inform management decision-making.
Education
Bachelor of Science - BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT
SURIGAO STATE COLLEGE OF TECHNOLOGY
SURIGAO CITY01-2016
Skills
- Cash management
- Food safety
- Quality assurance
- Shift scheduling
- Team building
- Leadership skills
Languages
English
Beginner
A1
Certification
- Commercial Cooking ( NCII)
- Cookery (NCII)
- FOOD AND BEVERAGE (NCII)
- HOUSEKEEPING (NCII)
Hobbies and interests
- READING BOOKS
- COOKING
References
- GLENN NERTEA
- MICHAEL MENDOZA
Accomplishments
- Oversaw programme to reduce food waste and paper.
- Built and nurtured key client relationships to grow profit by 10%. per month.
Timeline
Assistant Manager
CHOW NANKI FOODS CORP.
11.2018 - 01.2020
Bachelor of Science - BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT
SURIGAO STATE COLLEGE OF TECHNOLOGY