Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
AdministrativeAssistant
Jonna May Macalaba

Jonna May Macalaba

Graphics Designer
Digos City

Summary

Dynamic graphics designer and client relations expert with a proven track record at Cebuana Lhuiller. Skilled in social media design and video editing, I excel in fostering strong client relationships and enhancing brand visibility. My design thinking approach drives impactful visual content, ensuring customer satisfaction and engagement.

Overview

15
15
years of professional experience

Work History

Graphics Designer/Layout Artist

Self-Employed
02.2022 - Current

Provides printing services to customers such as Document printing, photocopying, typing services, graphics design, photoediting, video editing and lot more.

  • Developed graphics and visual content for social media campaigns.

Business and Client Relations Associate

Cebuana Lhuiller
01.2020 - 08.2020
  • Managed client inquiries through phone, email, and in-person interactions, ensuring prompt resolution of issues and maintaining high satisfaction levels.
  • Developed and maintained strong relationships with clients by providing personalized support and understanding their unique needs.
  • Coordinated onboarding processes for new clients, facilitating smooth transitions and enhancing their overall experience with services offered.
  • Collaborated with cross-functional teams to address client feedback, improving service delivery and fostering a customer-centric culture.

Brand Ambassador

Acabar Marketing International
02.2016 - 06.2016
  • Developed and executed promotional strategies to enhance brand visibility and engagement at events.
  • Engaged with customers to provide product knowledge, fostering positive relationships and driving brand loyalty.
  • Coordinated product demonstrations to showcase key features, resulting in increased consumer interest and inquiries.
  • Collected feedback from customers and reported insights to the marketing team for continuous improvement of promotional tactics.

Cashier

DSG Sons Group
10.2015 - 01.2016
  • Processed customer transactions accurately using point-of-sale systems, ensuring efficient service and minimizing errors.
  • Managed cash register operations, including counting cash drawers and reconciling daily sales to maintain financial accuracy.
  • Assisted customers with inquiries and product selections, providing knowledgeable recommendations to enhance the shopping experience.
  • Trained new staff on cash handling procedures, customer service protocols, and store policies to ensure compliance and operational efficiency.

Sales Associate

Gaisano Grand Mall
12.2011 - 05.2012
  • Assisted customers with product selection and provided detailed information about features and benefits, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling and customer receipts.

Sales Associate

Atilam BS Telcom
04.2011 - 11.2011
  • Collaborated with team members to organize promotional displays that highlighted seasonal products, driving customer engagement and sales.

Education

Bachelor of Secondary Education Major in Social St - High School Teaching

Southeastern College
Padada, Davao Del Sur
04.2001 -

Bachelor of Science - Information Technology

Cor Jesu College of Digos City
Digos, Philippines
04.2001 -

Skills

Social media design

Accomplishments

Licensed Professional Teacher

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Graphics Designer/Layout Artist

Self-Employed
02.2022 - Current

Business and Client Relations Associate

Cebuana Lhuiller
01.2020 - 08.2020

Brand Ambassador

Acabar Marketing International
02.2016 - 06.2016

Cashier

DSG Sons Group
10.2015 - 01.2016

Sales Associate

Gaisano Grand Mall
12.2011 - 05.2012

Sales Associate

Atilam BS Telcom
04.2011 - 11.2011

Bachelor of Secondary Education Major in Social St - High School Teaching

Southeastern College
04.2001 -

Bachelor of Science - Information Technology

Cor Jesu College of Digos City
04.2001 -
Jonna May MacalabaGraphics Designer