Jonna May Macalaba

Provides printing services to customers such as Document printing, photocopying, typing services, graphics design, photoediting, video editing and lot more.

• Developed graphics and visual content for social media campaigns.

• Managed client inquiries through phone, email, and in-person interactions, ensuring prompt resolution of issues and maintaining high satisfaction levels.
• Developed and maintained strong relationships with clients by providing personalized support and understanding their unique needs.
• Coordinated onboarding processes for new clients, facilitating smooth transitions and enhancing their overall experience with services offered.
• Collaborated with cross-functional teams to address client feedback, improving service delivery and fostering a customer-centric culture.

• Developed and executed promotional strategies to enhance brand visibility and engagement at events.
• Engaged with customers to provide product knowledge, fostering positive relationships and driving brand loyalty.
• Coordinated product demonstrations to showcase key features, resulting in increased consumer interest and inquiries.
• Collected feedback from customers and reported insights to the marketing team for continuous improvement of promotional tactics.

• Processed customer transactions accurately using point-of-sale systems, ensuring efficient service and minimizing errors.
• Managed cash register operations, including counting cash drawers and reconciling daily sales to maintain financial accuracy.
• Assisted customers with inquiries and product selections, providing knowledgeable recommendations to enhance the shopping experience.
• Trained new staff on cash handling procedures, customer service protocols, and store policies to ensure compliance and operational efficiency.

• Assisted customers with product selection and provided detailed information about features and benefits, enhancing overall shopping experience.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling and customer receipts.

• Collaborated with team members to organize promotional displays that highlighted seasonal products, driving customer engagement and sales.