JONNALYN SAY
Valenzuela, Metro Manila,00
Summary
Adept at medication dispensing and renowned for exceptional customer care, I excelled at WATSONS PERSONAL CARE STORE, enhancing operational efficiency and customer satisfaction. My proactive approach in inventory management and skill in fostering team collaboration led to significant reductions in prescription errors and improved sales strategies, demonstrating both hard and soft skills with notable achievements.
Overview
15
15
years of professional experience
Work History
PHARMACY ASSISTANT
WATSONS PERSONAL CARE STORE (PHILS.) INC
09.2011 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
- Streamlined medication inventory management, implementing efficient stock rotation system.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
- Contributed to successful annual inventory counts, resulting in minimal variances between actual stock levels and system records.
- Reduced product loss by implementing thorough tracking systems and communicating with team members about discrepancies.
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Recognized for exceptional leadership skills, receiving multiple commendations for outstanding performance as OfficerinCharge.
Sales Staff Member
Smart Serve Manpower Agency
02.2010 - 12.2010
- Collaborated with team members to optimize sales strategies, achieving higher conversion rates.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
- Built strong customer relationships through excellent communication skills and product knowledge.
Education
Bachelor of Science - NURSING
METROPOLITAN MEDICAL CENTER
1357 Masangkay St, Santa Cruz, Manila, 1008 Metro 03-2009
Skills
- Medication dispensing
- POS system operation
- Prescription interpretation
- Organizing supplies
- Computer savvy
- Retail management
- Sales techniques
- Inventory management
- Multitasking
- Cash handling
- Customer care standards
Timeline
PHARMACY ASSISTANT
WATSONS PERSONAL CARE STORE (PHILS.) INC
09.2011 - Current
Sales Staff Member
Smart Serve Manpower Agency
02.2010 - 12.2010
Bachelor of Science - NURSING
METROPOLITAN MEDICAL CENTER
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