Jonnalyn Sabrido
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Capable Secretary adept at handling all clerical and administrative activities. Knowledgeable about healthcare processes, managing charts, forms and payments. Excellent problem-solver, well-organized and proactive with good judgment and multitasking skills.
Overview
10
10
years of professional experience
Work History
Medical Secretary
Dr. Jetty Jet Lu, MD
Davao City, Davao Del Sur
01.2014 - 06.2023
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
- Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed and filed financial documentation for accounting purposes.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Coordinated customer service, patient scheduling and billing.
Customer Service Representative
Global Alchemy Web Solutions Inc.
Davao City, Davao Del Sur
07.2013 - 01.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Acsentria Innovative Outsourcing Guaranteed Solutions Inc.
Davao City, Davao Del Sur
01.2013 - 07.2013
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Maintained up-to-date knowledge of product and service changes.
- Surpassed sales goals through implementation of effective marketing strategies.
Education
Bachelor of Science - Business Administration And Management
08.2004
Bachelor of Science - Computer Science
10.1999
Skills
- Critical Thinking
- Customer Service
- Computer Proficiency
- Calendar and Appointment Management
- Business Development Understanding
- Microsoft Word
- Microsoft Excel
- Administrative Support
- Problem-Solving Ability
- Attention to Detail
- Marketing Initiatives
- Accounting and Bookkeeping
- Research and Analytical Skills
- Project Management
- Teamwork and Collaboration
- Excellent Communication
- G-Suite
- Self-Motivated
- Multitasking Abilities
- Active Listening
- Data Entry
- Google Workspace
- Telephonic Customer Support
- Insurance Verification
- Provider Relations
- Medical terminology
Accomplishments
- Assisted in the implementation of an electronic health record system, resulting in a 30% reduction in administrative tasks and an increase in patient record accuracy.
- Managed inventory of medical supplies, reducing waste by 10% and saving the organization PHP 140K annually.
- Implemented a streamlined patient check-in process, reducing patient wait times by 15% and increasing patient satisfaction scores by 20%.
- Manage 50+ daily customer calls; answer customer questions, clarify product offerings, and work to resolve account issues.
- Achieved consistent weekly call volume of 200+ customers
- Recommended new products and services to customers, depending on needs; generated 15+ new weekly sales leads.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Secretary - Dr. Jetty Jet Lu, MD
01.2014 - 06.2023
Customer Service Representative - Global Alchemy Web Solutions Inc.
07.2013 - 01.2014
Customer Service Representative - Acsentria Innovative Outsourcing Guaranteed Solutions Inc.
01.2013 - 07.2013
AMA University - Bachelor of Science, Business Administration And Management
University of Mindanao - Bachelor of Science, Computer Science
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