Jonnaly Mercader
Cebu City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Adaptable and trustworthy with seven - 7 years of practical experience and a dedicated work ethic to consistently provide effective and efficient services or operations. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales and Logistics Coordinator
E&L Faster Food Imports Inc.
09.2023 - 06.2024
- Manage the storage and transportation of the company's inventory
- Handles all aspects of shipping and delivery of containers to the designated Cold Storage
- Order plotting for processing of sales back-end support
- Monitor competitor prices and wet market prices
- Ensure customer satisfaction by staying in contact and relaying all communications concerning the delivery of goods
- Ensure the adequacy of sales-related functions or needs while coordinating with the managers and sales director
- Responds to complaints from customers and give after-sales support when requested
- Prepare and present report to the management
- Handles all related administrative duties related to assigned orders
Senior Outbound Logistics Associate
E&L Faster Food Imports Inc.
07.2022 - 08.2023
- Consolidate delivery orders and schedule transportation of outgoing goods to meet customer requirements
- Coordinate truck planning routes, and timings to maximize adherence to schedule
- Confirmed carrier compliance with company policies and safety procedures for product transit or delivery
- Inspect product labeling to guarantee correct delivery of items to customers at the agreed time
- Settled minimal conflicts concerning transportation, logistics systems and customer issues to minimize logistical issues and delays
- Assist continuous improvement initiatives by identifying inefficiencies and cost optimization opportunities
- Kept accurate and up-to-date cargo and shipping data for record-keeping purposes
Import Coordinator/Licensed Customs Broker
GJ&M Global Resources (Import-Export)
01.2019 - 01.2022
- Track and communicate with shipping lines or forwarding companies for the import shipment's arrival
- Provide advice to importers on transportation options, types of carriers, or shipping routes
- Comply with customs clearances and documentary requirements before shipment arrival
- Classify commodities according to the ASEAN Harmonized Tariff Nomenclature and determine the corresponding rate of duty
- Lodge Customs Import Entry to corresponding Value Added Services Provider of the Bureau of Customs
- Handle various customs transactions with regards to the processing of import shipment
- Determine and track duties and taxes payable and process payments on behalf of client
- Maintain the confidentiality of all transaction records and documents of their clients
Import-in-charge
First Imperial Cargo Inc.
01.2018 - 01.2019
- Upload cargo manifest to the designated value-added service provider
- Kept delivery operations running smoothly, efficiently, and effectively by closely monitoring import operations
- Established and maintained excellent working relationships with various carriers, such as trucking companies, air freighters, and ocean liners
- Regularly updates import monitoring on transport time, and order process and promptly reporting delays
- Generated work-related reports for management, aiding performance tracking, process reviews and cost-cutting measures
- Informed customers of consignments' conditions and associated shipping costs for knowledgeable decision-making
- Addressed customer concerns or complaints to provide satisfactory solutions to problems, escalating complex issues to supervisors for advice and insight
- Facilitated communication between importers and government institutions, enabling clearing and forwarding of cargo at designated points
Customer Relations Specialist
2Go Express
01.2017 - 12.2017
- Tracking customer orders and scheduled parcel deliveries
- Assist customer inquiries and quotation requests
- Handle irate customers by providing exceptional service and support, going the extra mile to retain customers
- Contacted existing customers and informed them of new product offerings
- Provided regular service feedback to improve services offered
- Oversaw daily activities of direct reports, maximizing overall team productivity
- Serviced an average of 50 customers daily over the phone
Education
Bachelor of Science - Customs Administration, Tariff and Customs Laws of the Philippines
University of Cebu - Main Campus
01.2016
High school or equivalent -
Argao National High School
Argao, Cebu01.2012
Skills
- Comprehensive understanding of Philippine Customs processes and procedures
- Knowledgeable on MS Office accounts
- Good verbal and written communication skills
- Excellent critical thinking and problem-solving skills
- Ability to classify goods through the ASEAN Harmonized Tariff Nomenclature
- Impressive time management and organizational skills
- Strong work ethic
- Commendable Customer service skills
- Great problem-solving ability
- A great team player
Certification
- Continuing Professional Development Program Series 1 & 2.
- Continuing Professional Development Program on Re-train for the T.R.A.I.N (Tax Reform for Acceleration and Inclusion).
- Continuing Professional Development Program on Problems, Remedies and Solutions on Assessment Cases - Customs Brokers Guidelines in Ensuring Efficiency.
- 29th Annual National Convention of Customs Brokers: Trade Facilitation Challenges in the New Decade.
- Chamber of Customs Brokers Inc Summit 2019: Legislative Roadmap To Keep The Profession Attune to Trade Facilitation.
- Continuing Professional Development Program on Maximizing the Benefits of RCEP and the Rise of Trade Compliance Professionals.
- Continuing Professional Development Program on Leading and Guiding the Customs Broker's Profession the Prototype for effective Stakeholder's Leadership.
- Updates on Customs Procedures and Supply Chain Management.
References
- Cecille Solomon-Pacon, E&L Faster Food Imports Inc., Associate Manager, HR & Admin, cecille@enlfood.com, 09190668955
- Allan Anthony Constantino, E&L Faster Food Imports Inc., Sales Director, allan@enlfood.com, 09176243612
- Aga Michael Roxas, CPA, E&L Faster Food Imports Inc., Sr. Supply Chain Manager, michael@enlfood.com, 09206971738
- Allan Benedict Pajarin, E&L Faster Food Imports Inc., Logistics - Inventory Supervisor, allan.pajarin@enlfood.com, 09176521841
- Rizza Mae Laylay, E&L Faster Food Imports Inc., Order Fulfillment - Logistics Sr. Associate, rizza.laylay@enlfood.com, 09064641961
- Jelina Belga, E&L Faster Food Imports Inc., Quality Assurance Regulatory Associate, jelina.belga@enlfood.com, 09998142954
Hobbies and Interests
- Reading
- Dancing
- Hiking
- Traveling
- Korean Dramas
Personal Information
- Age: 29
- Date of Birth: 10/14/95
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Roman Catholic
Timeline
Sales and Logistics Coordinator
E&L Faster Food Imports Inc.
09.2023 - 06.2024
Senior Outbound Logistics Associate
E&L Faster Food Imports Inc.
07.2022 - 08.2023
Import Coordinator/Licensed Customs Broker
GJ&M Global Resources (Import-Export)
01.2019 - 01.2022
Import-in-charge
First Imperial Cargo Inc.
01.2018 - 01.2019
Customer Relations Specialist
2Go Express
01.2017 - 12.2017
- Continuing Professional Development Program Series 1 & 2.
- Continuing Professional Development Program on Re-train for the T.R.A.I.N (Tax Reform for Acceleration and Inclusion).
- Continuing Professional Development Program on Problems, Remedies and Solutions on Assessment Cases - Customs Brokers Guidelines in Ensuring Efficiency.
- 29th Annual National Convention of Customs Brokers: Trade Facilitation Challenges in the New Decade.
- Chamber of Customs Brokers Inc Summit 2019: Legislative Roadmap To Keep The Profession Attune to Trade Facilitation.
- Continuing Professional Development Program on Maximizing the Benefits of RCEP and the Rise of Trade Compliance Professionals.
- Continuing Professional Development Program on Leading and Guiding the Customs Broker's Profession the Prototype for effective Stakeholder's Leadership.
- Updates on Customs Procedures and Supply Chain Management.
Bachelor of Science - Customs Administration, Tariff and Customs Laws of the Philippines
University of Cebu - Main Campus
High school or equivalent -
Argao National High School
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