Jonnah Pelin
Deca Tigatto, Davao City
Summary
The years of dedicated learning and practical experience have developed my skills in counseling, psychological testing and assessment, and behavioral analysis in the workplace. I am eager to apply my skills in a growth-oriented, supportive organization and I am committed to enhancing both organizational well-being and individual development.
Overview
5
5
years of professional experience
Work History
Healthcare Virtual Assistant
Outsource USA
11.2024 - 11.2025
- Manages patients insurance.
- Inbound and outbound to schedule delivery of incontinence
Appoinment Setter
OP360
02.2024 - 10.2024
- Book initial and follow up appointments
- Receive inbound and do outbound calls for new and established patients of Doctors
Clinical Internship
Independent Living Learning Center
11.2023 - 11.2023
- Conducted intake interviews, psychological tests, and psychological assessments
- Presented a case study and reported on a case conference
Industrial Internship
Flatworld Solutions
10.2023 - 10.2023
- HR tasks
- Recruitment tasks
- Conduct Initial Interview
Guidance Counseling Internship
San Pedro College - Guidance Counseling Internship
09.2023 - 10.2023
- Conducted SLEs, Consultation sessions, and counseling simulations.
- Administered and scored several psychological tests.
- Recipient of the Best Intern Award
Customer Chat Support - Retail Account
iQor Lanang
01.2022 - 02.2023
- Receive inquiries for customer's orders such as status, missing and damage order
- Offer replacement, refund and promo codes as compensation
Customer Service Representative - Healthcare Account
Teleperformance Davao
02.2021 - 08.2021
- Receive calls from Provider regarding the status of their claims
- Escalate and offer resolution to concerns such as appeals
Education
Bachelor of Science - Psychology
San Pedro College
07-2024
Science, Technology, Mathematics and Engineering
Davao Doctors College
01.2020
Skills
- Problem Solving Skills
- Computer Literate
- Critical Thinking
- Communication Skills
- Can use Canva, Google workspace, Excel
- Appointment scheduling
- Customer inquiries resolution
- Data entry accuracy
- Multitasking capabilities
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Creative and resourceful
LANGUAGE
English
Tagalog
References
- Cleve, de Dios, Department of Justice / Manager, 63 915 660 4929
- Lyka, Dalumpines, FGC+ / Research Analyst, 63 977 345 8479
Timeline
Healthcare Virtual Assistant
Outsource USA
11.2024 - 11.2025
Appoinment Setter
OP360
02.2024 - 10.2024
Clinical Internship
Independent Living Learning Center
11.2023 - 11.2023
Industrial Internship
Flatworld Solutions
10.2023 - 10.2023
Guidance Counseling Internship
San Pedro College - Guidance Counseling Internship
09.2023 - 10.2023
Customer Chat Support - Retail Account
iQor Lanang
01.2022 - 02.2023
Customer Service Representative - Healthcare Account
Teleperformance Davao
02.2021 - 08.2021
Science, Technology, Mathematics and Engineering
Davao Doctors College
Bachelor of Science - Psychology
San Pedro College