Jonna Carmona
San Pablo City, Laguna
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Senior Finance Analyst
Amazon Philippines
06.2021 - 09.2024
- Analyzed metrics relating to operational performance and effectively presenting data to vendors and internal team
- Presented complex financial data to non-finance stakeholders in an easily understandable format, encouraging informed decision-making across the organization.
- Working actively and accurately on an independent basis; giving great attention to detail and displaying the initiative to quickly identify and resolve variances, failures and discrepancies
- Collaborates with Retail & Finance teams while working on the same vendor account and agreeing on priorities, business decisions, objectives and communication
- Addressed any account related inquiries and concerns from vendors and ensuring vendors know to use the Amazon tools
- Managed Supplier portfolios, includes reviewing Amazon impact & exploring possible ways for amicable settlements which includes negotiating outstanding balances with the Vendors
- Strengthened internal controls, ensuring compliance with all relevant regulatory requirements and accounting standards.
- Played a key role in driving continuous improvement initiatives across finance operations, leading to increased efficiency and reduced manual processes.
Customer Operations Disputes and Order to Cash
Shell Shared Services
04.2017 - 04.2021
- Maintained thorough knowledge of industry trends and best practices in order-to-cash processes to drive continuous improvement initiatives within the organization.
- First level support for system interface errors
- Developed strong relationships with key stakeholders to support effective communication throughout the order-to-cash process.
- Implemented process improvements within the order-to-cash cycle, driving increased operational efficiency and cost reduction.
- Acted as the Subject Matter Expert for the role and Trainer for new hires 2019
- Led major projects such as improvement on Shell Website - Support Page and integration of Shell Mobile Pay
- Close the loop with Customer on case outcome and confirm closure of case
- Use of SAP Tools as software in dealing with disputes and resolving issues
Receptionist Administrator
Sports Bookie Online
05.2015 - 04.2017
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Reservations Officer
La Cuisine Cafe and Restaurant
12.2014 - 05.2015
- Conducted regular audits of reservations data to identify discrepancies or errors, maintaining a high level of accuracy.
- Handles reservations and Bookings with personal interaction to customers
- Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area
- Effectively communicate and develop lasting client relationships with an affluent customer base
- Participated in weekly meetings with sales representatives to discuss trends, projections, and opportunities for increasing revenue through targeted promotions or packages.
- Assisted in the development of promotional strategies to increase reservations during low occupancy periods.
Education
Bachelor of Science - Hotel, Restaurant and Institutional Management
De La Salle - College of St. Benilde
01.2014
Skills
- Oracle Cloud ERP
- TMS Fleet Monitoring, MS Opera
- SAP R/3, SAP CRM Webui, GSAP
- Data Research and Analysis
- Customer Relations Expertise
- Microsoft Outlook
- Calendar and scheduling
- Stakeholder Communication
- Data Collection & Research
- Excellent attention to detail
- Flexible team player
- Customer Relationship Management
- Accounting assistance
- Financial Management
Languages
English
Filipino
Timeline
Senior Finance Analyst
Amazon Philippines
06.2021 - 09.2024
Customer Operations Disputes and Order to Cash
Shell Shared Services
04.2017 - 04.2021
Receptionist Administrator
Sports Bookie Online
05.2015 - 04.2017
Reservations Officer
La Cuisine Cafe and Restaurant
12.2014 - 05.2015
Bachelor of Science - Hotel, Restaurant and Institutional Management
De La Salle - College of St. Benilde
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