Jon Jon Macaraig Serdevilla

• Act as a Subject Matter Expert (SME) and Nesting Supervisor, managing new hires and preparing them for production.
• Handle prescription coverage under Medicare, including claims and benefits.
• Coordinate with doctors’ offices and pharmacies for new prescriptions.

• Delivered exceptional customer support for hosting and guest accommodation inquiries.

• Assisted customers with tailored product and service solutions.

• Supported provider inquiries on benefits, eligibility, and claims management.

• Coordinated daily laboratory operations and maintained accurate records.