Jon Jon Macaraig Serdevilla
Mandaluyong
Overview
7
7
years of professional experience
Work History
Healthcare Representative & Nesting Supervisor
Continuum Global Solutions
10.2023 - Current
• Act as a Subject Matter Expert (SME) and Nesting Supervisor, managing new hires and preparing them for production.
• Handle prescription coverage under Medicare, including claims and benefits.
• Coordinate with doctors’ offices and pharmacies for new prescriptions.
Support Ambassador, Customer Service
Intouchcx
02.2023 - 10.2023
• Delivered exceptional customer support for hosting and guest accommodation inquiries.
Customer Sales Representative
Afni Philippines
04.2022 - 01.2023
• Assisted customers with tailored product and service solutions.
Healthcare Customer Service Representative
CVG Concentrix Ph. Inc.
01.2020 - 01.2022
• Supported provider inquiries on benefits, eligibility, and claims management.
Laboratory Secretary
Fatima University Medical Center
02.2018 - 02.2020
• Coordinated daily laboratory operations and maintained accurate records.
Education
Bachelor Of Arts - Communication Studies
Pamantasan Ng Lungsod Ng Valenzuela
Malinta Valenzuela City04.2017
Skills
Excellent customer service and problem-solving
Healthcare account and benefits handling
Microsoft Office (Word, Excel, PowerPoint)
Timeline
Healthcare Representative & Nesting Supervisor
Continuum Global Solutions
10.2023 - Current
Support Ambassador, Customer Service
Intouchcx
02.2023 - 10.2023
Customer Sales Representative
Afni Philippines
04.2022 - 01.2023
Healthcare Customer Service Representative
CVG Concentrix Ph. Inc.
01.2020 - 01.2022
Laboratory Secretary
Fatima University Medical Center
02.2018 - 02.2020
Bachelor Of Arts - Communication Studies
Pamantasan Ng Lungsod Ng Valenzuela
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