Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic
JON JESTER B. FONTAINA

JON JESTER B. FONTAINA

Technical Support Engineer
Naic

Summary

To be in a position that would utilize my acquired knowledge in an environment where I could be of value and provide opportunity for growth and self-achievement.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Technical Support Consultant

Schneider Electric
4 2021 - 04.2024
  • Proactively identified opportunities for process improvements, enhancing overall support quality and client satisfaction.
  • Earned recognition from management for consistently delivering exceptional service quality.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Creating quotes and offering warranty for customers.
  • Helps Customer Configure their network management card for their network and upgrade its firmware.
  • Right sizing the correct UPS base on customer's requirement.

Customer service

Concentrix
10.2020 - 03.2021
  • 5 Months seasonal account
  • Provided outstanding customer service.
  • Developed a deep understanding of customer service principles and customer service best practices.

Account Associate II

VXI MOA
05.2017 - 08.2020
  • Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
  • Deployed meticulous organization skills by assisting in coordination of client deliverables.
  • Implemented innovative account strategies, leading to increased revenue for both the company and clients.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Upselling and troubleshooting of IPTV, VOIP, Port IN, satellite TV.


Customer Representative

ALORICA
04.2015 - 03.2017
  • Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
  • Partnered with cross-functional teams, streamlining processes that resulted in better coordination between departments for seamless customer assistance.
  • Developed and updated databases to handle customer data.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Technical Support Representative

TELEPERFORMANCE
01.2015 - 03.2015
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Assisted in development of system security protocols.
  • Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
  • Used ticketing systems to manage and process support actions and requests.

RDU Clerk

SM SUPERMARKET
8 2014 - 12.2014
  • Monitored and tracked budgets and expenses.
  • Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips.
  • Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
  • Processed documents and materials to disseminate information to appropriate parties.

Student Assistant

Adamson Univeristy
11.2011 - 06.2014
  • Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Ordered and stocked office supplies to maintain available resources.
  • Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.

Education

Bachelor of Science Major in Mechanical Engineering, College -

Adamson University
Manila, Metro Manila, Philippines
01.2012 -

Bachelor of Science in Business Administration (BSBA) Major in Operation Management, College -

Adamson University
Manila, Metro Manila, Philippines
10.2020

Secondary Education - undefined

The Sisters of Mary School
01.2007 - 04.2010

Primary Education - undefined

San Agustin Elementary School

Skills

Computer literate Networking, software, hardware about computerundefined

Personal Information

  • Age: 30
  • Place of Birth: Caloocan City
  • Height: 5'8''
  • Weight: 83 kg
  • Citizenship: Filipino
  • Date of Birth: 01/28/94
  • Gender: Male
  • Marital Status: Single
  • Religion: Roman Catholic

Certification

NCII TESDA

Timeline

Customer service

Concentrix
10.2020 - 03.2021

Account Associate II

VXI MOA
05.2017 - 08.2020

Customer Representative

ALORICA
04.2015 - 03.2017

Technical Support Representative

TELEPERFORMANCE
01.2015 - 03.2015

Bachelor of Science Major in Mechanical Engineering, College -

Adamson University
01.2012 -

Student Assistant

Adamson Univeristy
11.2011 - 06.2014

NCII TESDA

12-2010

Secondary Education - undefined

The Sisters of Mary School
01.2007 - 04.2010

Technical Support Consultant

Schneider Electric
4 2021 - 04.2024

RDU Clerk

SM SUPERMARKET
8 2014 - 12.2014

Bachelor of Science in Business Administration (BSBA) Major in Operation Management, College -

Adamson University

Primary Education - undefined

San Agustin Elementary School

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JON JESTER B. FONTAINATechnical Support Engineer