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Associate Principal Engineer

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- To position myself as a successful person In a Reputed and Growing Organization to Render the Best services And Gain the Best Knowledge. Summary 10 years of working experience in F&A Operations. Strong functional understanding of P2P. Proficient in issue resolution. Extremely motivated team player with solid organizational and time management skills. Extremely driven, diligent and detail oriented

Over 6 years of progressive experience in Networking domain I have gathered knowledge about network development, operations and maintenance in Routers, Switches, Load balancers and Wireless Devices. Successful in building relations with upper level decision makers, seizing control of critical problem areas, Working as an Subject Matter Expert and Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.I have good communication and interpersonal skills with proven abilities in achieving customer satisfaction.

10 Years experienced as professional with proven business analysis skills. Responsible for requirement analysis and resolution on customer issues. Good experience in requirement gathering, user-story writing, wireframing and process mapping. Spend most time understanding customer issues, identify root causes for the problem and work with team to resolve customer challenges.
Domain Experience: Telecom

Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Jonivy Juanillo

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Technical Support Advisor

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Associate of Science - Computer And Information Sciences

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Subject Matter Expert

Technical Support Advisor

Store Associate

Service Crew Member

Service Crew Member

Service Crew Member

Associate of Science - Computer And Information Sciences

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