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Subject Matter Expert and trusted advisor skilled in examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing excellent customer experience towards account management or may it be service. Improve existing processes, procedures, technical enhancements, automation requirements.

Dynamic professional with a proven track record at HCL Tech, excelling in data processing and billing accuracy. Adept at leading teams and enhancing operational efficiency, I leverage advanced Excel functions to ensure quality control and data integrity. Committed to driving continuous improvement and delivering exceptional customer service.

Nearly 4.2 year experienced Analyst (Subject Matter Expert) with high skilled in Reconciliations, Credit controller, Accounts receivable, Collection B2B, OTC, Query Management, General compliance, Process Improvement, Risk management, Business Excellence etc. Extremely motivated to constantly develop my skill and grow professionally. Moreover, I am Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic Avionics and Radar Systems Technician with 20 years of dedicated service in the Indian Air Force, specializing in the maintenance, troubleshooting, and rectification of aircraft mission systems for Mirage 2000 aircraft and associated support equipment. Currently serving as a Subject Matter Expert at KS Smart Solutions Pvt Ltd, leading the development and integration of Computer-Based Training (CBT) modules for a newly constructed propeller-type trainer aircraft. Expertise includes operation, maintenance, and fault isolation of test benches for avionics and electrical systems, ensuring optimal operational readiness and reliability. Recognized for exceptional technical leadership, precision in execution, and an unwavering commitment to flight safety and operational excellence.

Dynamic Subject Matter Expert at Tata Consultancy Services, adept at mentoring and training teams to enhance performance and foster a culture of continuous improvement. Leveraged strong analytical skills to develop impactful training materials, driving customer satisfaction and professional growth. Committed to strategic thinking and delivering creative solutions for critical projects.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Jonivy Juanillo

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Technical Support Advisor

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Associate of Science - Computer And Information Sciences

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Subject Matter Expert

Technical Support Advisor

Store Associate

Service Crew Member

Service Crew Member

Service Crew Member

Associate of Science - Computer And Information Sciences

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