Jonilyn Dela Pena

Monthly Reports

-Masterlist/Occupancy, Revenue Analysis (Rent+CUSA)

-Cash Inflow, Aging/Tenant's A/R , Collection Efficiency

-Percentage Tenant and Gross Sales Analysis

Mall Handles: 434 Tenants with 95% Collection Efficiency

-Starmall SJDM-96% and Edsa-96%

- Vistamall Malolos-94%, Bataan-92% and Pampanga-96%

• Reduced delinquency rates by closely monitoring tenant accounts and promptly addressing overdue payments.
• Reviewed financial statements regularly to assess tenant financial stability
• Ensured proper documentation was maintained for all credit decisions as well as legal actions related to debt recovery efforts.
• Enhanced cash flow by implementing efficient credit and collection management strategies.
• Bank Reconciliation
• Forecasted Cash Inflow

Monthly Reports

-Monthly Charges, Utilities Consumption

Mall Handles: 359 Tenants

-Starmall SJDM, Vistamall Malolos, Bataan, and Paseo

• Trained and mentored staff on procedures and compliance requirements
• Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
• Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
• Reviewed billing problems, researched issues, and resolved concerns.
• Enhanced tenant satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.

Monthly Reports:

-Cash Inflow, Bank Reconciliation, Daily Cash Report

-Consolidation of Parking Income

-Alphalist of CWT 2307

Mall Handles: All Starmalls and Vistamalls

• Maintained accurate records of all transactions, reconciling discrepancies in daily collections reports.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
• Decreased transaction errors by implementing thorough training programs focused on accuracy and attention to detail.
• Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
• Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.

Monthly Reports:

-Collection Efficiency and Aging/AR Tenants

-Revenue (Rent and CUSA Analysis)

-Percentage Tenant and Gross Sales Analysis

• Ensured company financial security by consistently meeting or exceeding assigned collection targets.
• Increased efficiency in the collections process through regular monitoring and analysis of outstanding accounts.
• Enhanced departmental performance metrics through diligent follow-up on past-due accounts and timely resolution of disputes.
• Supported management decision-making by providing detailed reports on collection activities and results regularly.
• Maximized debt recovery by establishing strong relationships with tenants and utilizing persuasive negotiation tactics.
• Maintained accurate records of tenant communications, payments, and account status for optimal reporting and analysis purposes.

Monthly Report:

-Percentage Tenant and Gross Sales Analysis

• Reduced errors in billing documentation by implementing a thorough double-check system.
• Coordinated with other team members to streamline billing processes, resulting in reduced turnaround times for invoice generation and distribution.
• Managed electronic filing system for efficient organization of billing documents, resulting in improved accessibility for internal teams.
• Prepared detailed reports on account status, payment histories, and aging analysis for management review, enabling informed decisionmaking.
• Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
• Worked with multiple departments to check proper billing information.