Jonie Rose Magallis
Baguio City, Province of Benguet
Summary
Proven track record in enhancing customer loyalty and streamlining reservation processes, demonstrated during tenure at Intercontinental Hotels Group. Excelled in customer service and time management, effectively resolving conflicts and managing high-stress situations. Achieved significant improvements in guest satisfaction and operational efficiency through teamwork and hospitality services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Clerk
Intercontinental Hotels Group
01.2023 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
Customer Service Representative
SITEL GROUP OF COMPANY
10.2019 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dental Receptionist
DOLLY BADING-DUMALLAY DENTAL CLINIC
05.2015 - 10.2019
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
Education
Bachelor of Science - Secondary Education Major in Filipino
BAGUIO CENTRAL UNIVERSITY
BAGUIO CITY12.2018
Bachelor of Science - Secondary Education Major in Filipino
UNIVERSITY OF BAGUIO
BAGUIO CITY06.2018
High School Diploma -
BAGUIO CITY NATIONAL HIGH SCHOOL
BAGUIO CITY03.2015
GED -
BAGUIO GOLD ELEMENTARY SCHOOL
BAGUIO GOLD, TUDING03.2011
Skills
- Customer Service
- Welcoming guests
- Multi-Line Phone Systems
- Teamwork orientation
- Reservation Management
- Basic accounting
- Hospitality services
- Time Management
Timeline
Hotel Front Desk Clerk
Intercontinental Hotels Group
01.2023 - Current
Customer Service Representative
SITEL GROUP OF COMPANY
10.2019 - 02.2023
Dental Receptionist
DOLLY BADING-DUMALLAY DENTAL CLINIC
05.2015 - 10.2019
Bachelor of Science - Secondary Education Major in Filipino
BAGUIO CENTRAL UNIVERSITY
Bachelor of Science - Secondary Education Major in Filipino
UNIVERSITY OF BAGUIO
High School Diploma -
BAGUIO CITY NATIONAL HIGH SCHOOL
GED -
BAGUIO GOLD ELEMENTARY SCHOOL
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