JONH MARK F. FARPARAN

• Collect, analyze, and process financial market data from various data sources, and into the database utilized by the team.
• Focus and ensure that the integrity of the company's financial market information is intact.
• Provide timely, accurate, and reliable demographic and statistical financial market data on the internal database, and to internal/external clientele.
• Fix the audit resolutions and recommendations coming from the QC/Policy team based on specific guidelines.
• Fulfill the research, analytical, and market study needs as and when required or requested by external clients in order to procure and retain future or current business.
• The job also involves reporting and maintaining records of work done on a timely basis.
• Share ideas and best practices from a process improvement perspective.

Special Project:

• I cross-trained in processes from other departments, specifically in Industry Classification, and became familiar with their methodologies.
• This experience deepened my understanding of how different teams approach their work, and improved cross-departmental collaboration.
• By gaining insight into their processes, I was able to bridge gaps between teams, enhance communication, and contribute more effectively to interdepartmental projects.
• Ultimately, this helped streamline workflows and support the overall efficiency of the organization.

• Preparing daily branch monitoring reports and sending them to different departments including to our company president
• Process daily clients request change of due date
• Review client's documents to ensure the accuracy of due date, monthly amortization, term, selling price, dealer name, unit engine and chassis, color and unit model vs
• Encoded in the system
• Amend client's information such as short name, unit engine and chassis, color and unit model using ILS system
• Prepare an aging loan documents report
• Safe keeping of ORCR and HR loan documents
• Prepare dacion documents for notarization
• Book HR loan accounts and support branches on their monthly bookings
• Prepare authority to deliver documents of clients with turnaround time
• Review daily RPPD in the system to ensure the accuracy of RPPD rate during booking

• Trainer (Discusses Monthly Customer Relations Manning Report for newly hired employees)
• Processing Toyota dealer's monthly service billings
• Data audit of our supplier to ensure the data accuracy and data cleanliness
• Extracting data in our database using SAP and sending it to our supplier
• Extracting data using FileZilla and sharing it to our Sales and Service departments
• Event support organizer (Preparing and reserved materials from different departments to be used on our events.)
• Sending emails to our dealers regarding their monthly TSDP scores
• Receiving and resolving complaints from our dealers regarding their TSDP scores
• Receiving and resolving dealer's monthly appeals and report to our department head
• Assisting our dealers when they encountered trouble while accessing their database and online dashboard
• Answering and redirecting phone calls
• Provide information by answering questions and requests from our suppliers, colleagues and dealers
• Carry out administrative duties such as filing, typing and copying
• Writing emails to the different levels of personnel from Toyota dealers and Toyota Motor Philippines
• Booking conference room for meetings, shuttle and hotel for our dealers and other attendees during our events and training
• Handle sensitive information in a confidential manner
• Taking Notes and minutes in meetings
• Reserved and ordered foods during events and meetings with our dealers and suppliers
• Photocopy and print documents on behalf of other colleagues
• Transcribing audio files and translating it into text to get the exact or verbatim words of the customers

• Preparing and releasing quotations for car insurance
• Preparing and releasing quotations for fire insurance
• Transmittal Preparation
• Maintains files and records so they will remain updated and accessible
• Sort and distribute incoming mail and prepare outgoing mail
• Answering the phone to take messages or redirect calls to my colleagues
• Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages and perform other duties as assigned