Jonevie Casidsid

Recruitment Specialist

• Created comprehensive job descriptions for technical and non-technical positions, tailoring content to attract suitable candidates.
• Managed job postings on various recruitment platforms including onlinejobs.ph, Indeed, and LinkedIn.
• Screened applicants and coordinated initial and technical interviews.
• Designed and implemented customized job application forms and interview questionnaires.
• Administered technical assessments using platforms like TestGorilla, HackerEarth, and HackerRank.
• Organized final interviews and coordinated interview schedules.
• Developed and implemented email templates for recruitment communication.

Human Resources Coordinator

• Drafted offer letters and managed pre-onboarding requirements for new employees.
• Conducted training and onboarding sessions for new hires.
• Created and managed employee accounts and timesheets.
• Administered payroll processes and generated employee pay slips.
• Maintained and updated employee records.
• Facilitated the offboarding process for departing employees.

Other Responsibilities

• Managed company subscriptions and accounts, optimizing costs and renewals.
• Assisted in automating internal processes, enhancing team productivity.
• Developed Standard Operating Procedures (SOPs) to streamline workflows.
• Contributed to client onboarding processes, ensuring smooth transitions and service delivery.
• In charge of creating and posting social media content for holidays and events.

Technical Support Representative/SME

• Diagnosed and resolved internet connectivity issues for customers through inbound and outbound calls.
• Assisted business clients in setting up and troubleshooting telephone systems.
• Addressed billing inquiries and resolved issues related to customer accounts.
• Conducted comprehensive training and support for newly hired team members.
• Acted as a subject matter expert (SME) providing guidance and assistance to colleagues on technical matters.

Sales Support/SME

• Managed inbound calls from SAMSUNG customers, promoting products and services effectively to drive sales.
• Collaborated with the team to streamline and enhance the support ticket process, improving efficiency and customer experience.
• Conducted training sessions for new hires, ensuring a smooth transition into their roles.
• Evaluated the performance of newly hired team members, providing feedback and support for continuous improvement.
• Acted as a subject matter expert (SME) in sales techniques and customer service, offering guidance to colleagues.

Customer Service Representative/Billing Collections

• Handled inbound calls from customers seeking information and assistance with applying for student loans.
• Provided personalized guidance and support throughout the loan application process, addressing inquiries and concerns promptly and professionally.
• Conducted outbound calls to customers with overdue student loan payments, facilitating payment arrangements and resolving payment issues.
• Educated customers on repayment options, deferment, forbearance, and other relevant policies.